USA - During the first week of Conversations' public debut, an issue was highlighted which hit perfectly with one of the reasons the site exists in the first place. Having had a terrible experience with Nokia customer service in the USA, Amy Gahran wrote a post on her blog about it. And then she told us about it on here. And boy, are we glad she did.
USA - The original source of Amy Gahran's problems stem from Nokia Software Update. The software responsible for ensuring the latest version of firmware is available on your device. In Amy's case, updating the firmware on her new N95 turned the device into a brick, and resulted in her experiencing Nokia's US customer service.
Although problems relating to NSU are covered under warranty (provided the device has a valid warranty), it doesn't stop those issues from happening in the first place. The NSU team tell us that over 8 million devices have successfully been through the update process and the failure rate is "very low".
UK - Nokia has just launched a smart new scheme on its UK site, dubbed Test Pilot Reviews. A wing of the My Nokia channel, this newly created corner of the site is all about showcasing personal reviews of handsets that have been given to six lucky registered My Nokia users each month.
USA - When Amy Gahran called about getting her bricked N95 fixed she was told it could be 30 days before she'd see her phone again. What's more, she'd have to ship it herself. We've taken these issues to Nokia USA and they've come back with some good, and useful info.
First up, there's an excellent tool to work out the status of your device's warranty. Simply enter your serial number and it'll let you know how long you have left and a brief overview of what's covered. The same site will also enable you to track repairs. If you'd rather deal by phone you can also call Nokia or your carrier directly (if you bought your phone through them).
CHENNAI, India - Did you know Nokia's plant in India now produces 125million devices? Neither did we. Sachin Saxena, the operations director for Nokia India recently paid a visit to the two year old plant, highlighting how integral it's become to Nokia's operations in such a short space of time.
India is an utterly amazing place. I was there a couple of years ago and the whole country just seems to be buzzing, at least in the big cities. It's a place full of dichotomies though where on the one hand you have Mukesh Ambani's $2billion house being built in downtown Mumbai, just miles from where literally millions of people are living in poverty.
ESPOO, Finland - Earlier this week we brought you word on Eduardo Cachucho winning the 2008 Nokia Mobile Filmmaking Awards for his 55-second short film entitled The Game, announced at Pangea Day last Saturday,
Eduardo today gave his reaction to winning the award, and touches on what he was hoping to achieve with his mini movie set in a video games room that forms part of the KwaTherma Chess Academy in a South African township.
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