Comments on: Welcome to the conversation http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/ Stories from around the Nokia neighbourhood Sun, 22 Nov 2009 11:42:52 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Tom http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-164 Tom Wed, 23 Apr 2008 21:01:53 +0000 http://conversations.nokia.com/?p=98#comment-164 You really need to let us post here, too. Or at least provide a discussion board for that purpose. You really need to let us post here, too. Or at least provide a discussion board for that purpose.

]]> By: Amy Gahran http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-165 Amy Gahran Wed, 23 Apr 2008 20:59:14 +0000 http://conversations.nokia.com/?p=98#comment-165 Glad to see that Nokia's director of corporate communications, Mark Squires, was kind enough to leave a comment on my blog (contentious.com) with an initial response to the conversation over there about Nokia USA's service problems. I've responded to Mark -- to emphasize that the problem is indeed not about Nokia's product quality, but about service. I'm not sure Nokia really gets that yet -- or how important that issue is if Nokia hopes to compete effectively against Apple for the US high-end phone market. See: http://snurl.com/25h1e It's nice to see this blog. It's a good start. But could Nokia please start addressing its obvious US service problems, rather than just post happy-news here? Your customers are waiting to see whether this blog is indeed about conversation, or lip service. Thanks, - Amy Gahran Glad to see that Nokia’s director of corporate communications, Mark Squires, was kind enough to leave a comment on my blog (contentious.com) with an initial response to the conversation over there about Nokia USA’s service problems.

I’ve responded to Mark — to emphasize that the problem is indeed not about Nokia’s product quality, but about service. I’m not sure Nokia really gets that yet — or how important that issue is if Nokia hopes to compete effectively against Apple for the US high-end phone market.

See: http://snurl.com/25h1e

It’s nice to see this blog. It’s a good start. But could Nokia please start addressing its obvious US service problems, rather than just post happy-news here? Your customers are waiting to see whether this blog is indeed about conversation, or lip service.

Thanks,

- Amy Gahran

]]> By: I Got My N95, Now What? http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-180 I Got My N95, Now What? Wed, 23 Apr 2008 19:44:28 +0000 http://conversations.nokia.com/?p=98#comment-180 <strong>More on Amy's Brick and Nokia Launches New Blog</strong> Click To Play As you know, about three weeks ago, I took the Nokia N95 plunge and was as excited as my colleague, Amy Gahran, was. I feel in love with it - but the honeymoon is over ... Amy More on Amy’s Brick and Nokia Launches New Blog

Click To Play As you know, about three weeks ago, I took the Nokia N95 plunge and was as excited as my colleague, Amy Gahran, was. I feel in love with it – but the honeymoon is over … Amy

]]> By: Monadi http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-166 Monadi Wed, 23 Apr 2008 05:55:31 +0000 http://conversations.nokia.com/?p=98#comment-166 Congrats on finally getting this site public. Looks great. Congrats on finally getting this site public. Looks great.

]]> By: Glenn http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-167 Glenn Tue, 22 Apr 2008 18:45:22 +0000 http://conversations.nokia.com/?p=98#comment-167 Congrats Nokia, glad to see the conversations that are going on... keep it up! Glenn SymbianOne.com Congrats Nokia, glad to see the conversations that are going on… keep it up!

Glenn
SymbianOne.com

]]> By: Matthew Miller (aka palmsolo) http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-168 Matthew Miller (aka palmsolo) Mon, 21 Apr 2008 22:46:59 +0000 http://conversations.nokia.com/?p=98#comment-168 Congratulations on the launch! I have enjoyed the topics so far and look forward to being a part of the Conversations :) Congratulations on the launch! I have enjoyed the topics so far and look forward to being a part of the Conversations :)

]]> By: PhoneBoy http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-169 PhoneBoy Mon, 21 Apr 2008 21:23:41 +0000 http://conversations.nokia.com/?p=98#comment-169 Glad you guys got this thing launched. I hope to be able to do my part for this effort. Glad you guys got this thing launched. I hope to be able to do my part for this effort.

]]> By: Rita El Khoury http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-170 Rita El Khoury Mon, 21 Apr 2008 21:03:21 +0000 http://conversations.nokia.com/?p=98#comment-170 Congrats on the site, really looking forward to join the conversation :D Congrats on the site, really looking forward to join the conversation :D

]]> By: Amy Gahran http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-171 Amy Gahran Mon, 21 Apr 2008 20:57:18 +0000 http://conversations.nokia.com/?p=98#comment-171 Glad to see Nokia has launched this blog. I'm looking forward to reading it. Right now, on my blog Contentious.com, I'm having a discussion with Nokia social media expert Charlie Schick about problems with the quality of service and support from Nokia USA -- especially regarding your firmware updating process, which recently bricked my N95. Here's the conversation so far: http://snurl.com/256gg I look forward to continuing this conversation and working with Nokia to find solutions, since I think your N95 is a fabulous device that the US market badly needs. (If, of course, your service can be improved to warrant customer loyalty) I hope you'll address your US firmware and service issues directly in this blog. Thanks, - Amy Gahran Glad to see Nokia has launched this blog. I’m looking forward to reading it.

Right now, on my blog Contentious.com, I’m having a discussion with Nokia social media expert Charlie Schick about problems with the quality of service and support from Nokia USA — especially regarding your firmware updating process, which recently bricked my N95.

Here’s the conversation so far:

http://snurl.com/256gg

I look forward to continuing this conversation and working with Nokia to find solutions, since I think your N95 is a fabulous device that the US market badly needs. (If, of course, your service can be improved to warrant customer loyalty)

I hope you’ll address your US firmware and service issues directly in this blog.

Thanks,

- Amy Gahran

]]> By: Darla http://conversations.nokia.com/2008/04/21/welcome-to-the-conversation/comment-page-1/#comment-172 Darla Mon, 21 Apr 2008 20:53:50 +0000 http://conversations.nokia.com/?p=98#comment-172 Congratulations on the launch!!! Congratulations on the launch!!!

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