Comments on: Changing for the better http://conversations.nokia.com/2008/05/01/changing-for-the-better/ Stories from around the Nokia neighbourhood Sun, 22 Nov 2009 11:42:52 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: B http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-13615 B Sun, 04 Oct 2009 17:08:18 +0000 http://conversations.nokia.com/?p=72#comment-13615 Nokia has always been my first choice in cell phones, but I have not seen the choices for the USA customers like those overseas. Also in your "USA story" no one was sent to T-Mobile just att and verzion. Also can anyone tell me what is going on with the nokia 5610. First it's out, then it's recalled, then being sold again, now it is not on the t mobile site at all. What is going on? I still prefer to use Nokia! Nokia has always been my first choice in cell phones, but I have not seen the choices for the USA customers like those overseas. Also in your “USA story” no one was sent to T-Mobile just att and verzion. Also can anyone tell me what is going on with the nokia 5610. First it’s out, then it’s recalled, then being sold again, now it is not on the t mobile site at all. What is going on? I still prefer to use Nokia!

]]> By: dominic agbo http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-115 dominic agbo Thu, 12 Jun 2008 04:58:48 +0000 http://conversations.nokia.com/?p=72#comment-115 Whats the meaning of no gateway reply? Whats the meaning of no gateway reply?

]]> By: OJ Brian http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-116 OJ Brian Wed, 28 May 2008 15:49:34 +0000 http://conversations.nokia.com/?p=72#comment-116 HI. Any new Nokia models coming into US? I don't believe there has been any new product launched in the use in the past few months. Another question, I heard a rumor that Nokia will cut down price by as much as 20% on all models globally. Where is Nokia headed in the US? Is Nokia falling as Motorolla is? HI.
Any new Nokia models coming into US? I don’t believe there has been any new product launched in the use in the past few months.
Another question, I heard a rumor that Nokia will cut down price by as much as 20% on all models globally. Where is Nokia headed in the US? Is Nokia falling as Motorolla is?

]]> By: Antonio Carlos Silveira http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-117 Antonio Carlos Silveira Sat, 10 May 2008 07:59:21 +0000 http://conversations.nokia.com/?p=72#comment-117 I totally agree Ricky about the way Nokia handles the firmware updates, when you buy a new device from Nokia you probably (if you are lucky) will get 1 firmware update and that's it. All new features included in the S60 OS will come only to new phones and I am only talking about software features, for instance with the E61 and E61i, N95-3 and so on. I think Nokia could do see what Apple is doing with the iPhone (besides the fact that Apple has only one Phone model and Nokia has hundreds). The same hardware has its software improving a lot since its launch. I totally agree Ricky about the way Nokia handles the firmware updates, when you buy a new device from Nokia you probably (if you are lucky) will get 1 firmware update and that’s it. All new features included in the S60 OS will come only to new phones and I am only talking about software features, for instance with the E61 and E61i, N95-3 and so on. I think Nokia could do see what Apple is doing with the iPhone (besides the fact that Apple has only one Phone model and Nokia has hundreds). The same hardware has its software improving a lot since its launch.

]]> By: Amy Gahran http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-118 Amy Gahran Wed, 07 May 2008 19:56:25 +0000 http://conversations.nokia.com/?p=72#comment-118 Sorry I'm coming to this thread late, I was on a business trip last week. While these product-focused steps sound positive, and they may yield results in the US market in a year or two, they kind of miss the immediate point. Which is: Nokia USA's main problem -- and the thing that concerns its current and would-be US users -- is NOT its products. The problem is the inadequate level of service you offer US users. Product-focused measures aren't going to address the service issue. I understand that Nokia is probably used to viewing itself as mainly a product company, but with your current US situation you need to also be a good service company in order to be a player in this market. More about this here, with some suggestions: http://urltea.com/35t6 Looking forward to hearing more about what, if anything, Nokia USA plans to do to upgrade its service, - Amy Gahran Sorry I’m coming to this thread late, I was on a business trip last week.

While these product-focused steps sound positive, and they may yield results in the US market in a year or two, they kind of miss the immediate point.

Which is: Nokia USA’s main problem — and the thing that concerns its current and would-be US users — is NOT its products. The problem is the inadequate level of service you offer US users.

Product-focused measures aren’t going to address the service issue. I understand that Nokia is probably used to viewing itself as mainly a product company, but with your current US situation you need to also be a good service company in order to be a player in this market.

More about this here, with some suggestions: http://urltea.com/35t6

Looking forward to hearing more about what, if anything, Nokia USA plans to do to upgrade its service,

- Amy Gahran

]]> By: Ricky Cadden http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-119 Ricky Cadden Tue, 06 May 2008 00:53:42 +0000 http://conversations.nokia.com/?p=72#comment-119 Tommi - after more thought today, I think the reasons that Nokia plummeted in the U.S. was after the TDMA-GSM switch. Don't forget, Nokia produced the 6340i, one of 2 GAIT-enabled handsets that allowed handoffs between TDMA and GSM networks. They also offered several of the first GSM devices on Cingular/AT&T and T-Mobile. From my perspective, the two biggest pitfalls in the U.S. was the lack of clamshell handsets, and when Nokia dropped out of the CDMA market. Unfortunately, CDMA is half of the U.S. market, and to not have a presence there has really hurt the market share, specifically against Samsung and LG. The clamshell thing was a gamble that Nokia took, seemingly deciding that clamshells were a fad that would pass (a wrong guess). Tommi – after more thought today, I think the reasons that Nokia plummeted in the U.S. was after the TDMA-GSM switch. Don’t forget, Nokia produced the 6340i, one of 2 GAIT-enabled handsets that allowed handoffs between TDMA and GSM networks. They also offered several of the first GSM devices on Cingular/AT&T and T-Mobile.

From my perspective, the two biggest pitfalls in the U.S. was the lack of clamshell handsets, and when Nokia dropped out of the CDMA market.

Unfortunately, CDMA is half of the U.S. market, and to not have a presence there has really hurt the market share, specifically against Samsung and LG.

The clamshell thing was a gamble that Nokia took, seemingly deciding that clamshells were a fad that would pass (a wrong guess).

]]> By: Antoine of MMM/Brighthand http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-120 Antoine of MMM/Brighthand Mon, 05 May 2008 00:47:38 +0000 http://conversations.nokia.com/?p=72#comment-120 Nokia's success in the TDMA (analog) market was before style, various device ranges, and more than %50 penetration of mobile handsets were an issue to consider. The field is a lot different now, and much more controls on the side of carriers to control what is sold and how. Of all the companies that have the ability to maneuver with and around this, Nokia has that - fans ask that they exercise this, and the market here probably is probably dictating that if Nokia wants to continue on its upward trend in established and new markets that they would have to exercise that innovation as well. Nokia’s success in the TDMA (analog) market was before style, various device ranges, and more than %50 penetration of mobile handsets were an issue to consider.

The field is a lot different now, and much more controls on the side of carriers to control what is sold and how. Of all the companies that have the ability to maneuver with and around this, Nokia has that – fans ask that they exercise this, and the market here probably is probably dictating that if Nokia wants to continue on its upward trend in established and new markets that they would have to exercise that innovation as well.

]]> By: charlie http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-121 charlie Sun, 04 May 2008 23:54:13 +0000 http://conversations.nokia.com/?p=72#comment-121 Let's not forget that Nokia was once incredibly successful in the US market in the late 90s with TDMA. What were the factors that contributed to success then, that are different now? Let’s not forget that Nokia was once incredibly successful in the US market in the late 90s with TDMA. What were the factors that contributed to success then, that are different now?

]]> By: Antoine of MMM/Brighthand http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-122 Antoine of MMM/Brighthand Sun, 04 May 2008 21:58:47 +0000 http://conversations.nokia.com/?p=72#comment-122 The biggest changes are those that have been stated here and other places: - a little attention in terms of releasing devices at or very close to the same time as their Euro counterparts - leverage the carrier relationships as well as well as the healthy market that Nokia has here of those who are more than willing to purchase out of contract (whether that is separate devices or more Nokia outlets and support places is where this can be explored). - the N95-3 is a model that should have received a firmware update inline with the rest of the N95 line; as it stands, it would have been a heck of a choice for not just the blogging/journalists community, but also as a device that makes waves for the other devices to come. Personally, I'd have this one already if it weren't for the firmware and finances. I will say this also: Its kinda sucky for such a large company to have to make marketing and devices just for one country. Sure, we spend a lot here, and in most cases aren't small and quite loyal when we do purchase anything. The fact that Nokia has to in a sense make a company inside of itself that would handle this market speaks towards the competition and difference of this market, but also towards what is and isn't organic about how areas use mobiles. Considering that Nokia is making the changes to address this market better; it can only work out as a solid bet in the end. But it will take a bit of time, as well as some attention to the reputation that is already here and being fostered by fans and customers all over. The biggest changes are those that have been stated here and other places:
- a little attention in terms of releasing devices at or very close to the same time as their Euro counterparts
- leverage the carrier relationships as well as well as the healthy market that Nokia has here of those who are more than willing to purchase out of contract (whether that is separate devices or more Nokia outlets and support places is where this can be explored).
- the N95-3 is a model that should have received a firmware update inline with the rest of the N95 line; as it stands, it would have been a heck of a choice for not just the blogging/journalists community, but also as a device that makes waves for the other devices to come. Personally, I’d have this one already if it weren’t for the firmware and finances.

I will say this also:
Its kinda sucky for such a large company to have to make marketing and devices just for one country. Sure, we spend a lot here, and in most cases aren’t small and quite loyal when we do purchase anything. The fact that Nokia has to in a sense make a company inside of itself that would handle this market speaks towards the competition and difference of this market, but also towards what is and isn’t organic about how areas use mobiles.

Considering that Nokia is making the changes to address this market better; it can only work out as a solid bet in the end. But it will take a bit of time, as well as some attention to the reputation that is already here and being fostered by fans and customers all over.

]]> By: Ricky Cadden http://conversations.nokia.com/2008/05/01/changing-for-the-better/comment-page-1/#comment-123 Ricky Cadden Sun, 04 May 2008 21:54:54 +0000 http://conversations.nokia.com/?p=72#comment-123 The biggest problem that Nokia faces is support. For example, the N95-3, designed specifically for the U.S. market, is the only N95 model that hasn't yet received the Flash Lite 3, Demand paging, and Web Runtime support that the other 3 N95 models have. That's incredibly frustrating for U.S. N95 owners, who paid ~$500 for this device that's now being forgotten. It's not the first time, either. Nokia managed to get AT&T to offer the E62 and N75 handsets in 2007, as well. Both weren't even recognized by Nokia's own Software Update service, unless they were unlocked, showing that Nokia was removing service at the behest of AT&T. Neither handsets ever saw a firmware update, either, save for the N75's 'tab-top' nonsense. The U.S. warranty service is a joke, as well, as has been well documented across the internet. The biggest problem that Nokia faces is support. For example, the N95-3, designed specifically for the U.S. market, is the only N95 model that hasn’t yet received the Flash Lite 3, Demand paging, and Web Runtime support that the other 3 N95 models have. That’s incredibly frustrating for U.S. N95 owners, who paid ~$500 for this device that’s now being forgotten.

It’s not the first time, either. Nokia managed to get AT&T to offer the E62 and N75 handsets in 2007, as well. Both weren’t even recognized by Nokia’s own Software Update service, unless they were unlocked, showing that Nokia was removing service at the behest of AT&T. Neither handsets ever saw a firmware update, either, save for the N75’s ‘tab-top’ nonsense.

The U.S. warranty service is a joke, as well, as has been well documented across the internet.

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