Comments on: Service in the USA – repairs http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/ Stories from around the Nokia neighbourhood Sun, 22 Nov 2009 11:42:52 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Prakash Kumar http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-17063 Prakash Kumar Fri, 20 Nov 2009 13:43:26 +0000 http://conversations.nokia.com/?p=40#comment-17063 Hi, My phone (N95-1 Purchased on 28-Sep-2008) was damaged because I dipped it into water by mistake. But it was working fine once the moisture was dried in the phone. Then I replaced my display with a new one and get it cleaned at the service center. Few problems were still there but there was a workaround for those. Like camera was not initiating once the shutter was opened and the capture button was also not working because of which I was using the auto capture functionality. One day I installed some applications on my phone like skype, ovi store and few others. The next day my mobile was switched off automatically and was not opening up. When I tried to switch it on it was vibrating once and keypad lights were up but the screen was dark. So I went to the nokia care for repair and thought of repairing all the faults it had. Now the nokia care is telling me that my display is flickering and has degraded with time but I have hardly seen any symptoms of failing of my display before the issue of not opening up. If what they are telling is true then it could have started degrading slowly while my mobile was working.What should I do in this case. The other thing is the charges nokia care takes for the repair force us to rethink about repairing our device and instead purchase new one because of the cost of repair. But I can't do that also because I have already spent 20k INR for this phone which is too much for me. Thanks Prakash Hi,

My phone (N95-1 Purchased on 28-Sep-2008) was damaged because I dipped it into water by mistake. But it was working fine once the moisture was dried in the phone. Then I replaced my display with a new one and get it cleaned at the service center. Few problems were still there but there was a workaround for those. Like camera was not initiating once the shutter was opened and the capture button was also not working because of which I was using the auto capture functionality. One day I installed some applications on my phone like skype, ovi store and few others. The next day my mobile was switched off automatically and was not opening up. When I tried to switch it on it was vibrating once and keypad lights were up but the screen was dark. So I went to the nokia care for repair and thought of repairing all the faults it had.

Now the nokia care is telling me that my display is flickering and has degraded with time but I have hardly seen any symptoms of failing of my display before the issue of not opening up. If what they are telling is true then it could have started degrading slowly while my mobile was working.What should I do in this case. The other thing is the charges nokia care takes for the repair force us to rethink about repairing our device and instead purchase new one because of the cost of repair. But I can’t do that also because I have already spent 20k INR for this phone which is too much for me.

Thanks
Prakash

]]> By: Sam http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-7253 Sam Tue, 30 Jun 2009 06:24:21 +0000 http://conversations.nokia.com/?p=40#comment-7253 Can someone confirm what the warranty period of Nokia N95 is in the US? Can someone confirm what the warranty period of Nokia N95 is in the US?

]]> By: charlie http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-64 charlie Mon, 09 Jun 2008 08:33:34 +0000 http://conversations.nokia.com/?p=40#comment-64 John, Sorry to hear of your repair issue. Unfortunately, I do not know how to personally resolve your situation. Is it under warranty? And it seems you already contacted Nokia, right? Have you checked for possible solutions in the Support Discussion Boards: ? The Discussion Boards are a really good place to get answers and issue resolved. Members of the Care team read it closely. Nokia Conversations is not a support channel, nor are we set up to deal with individual support issues. The most I can do in this case is forward it to the appropriate people. But, I think it best for you to continue contacting Care directly. Best regards, Charlie John,

Sorry to hear of your repair issue. Unfortunately, I do not know how to personally resolve your situation.

Is it under warranty? And it seems you already contacted Nokia, right?

Have you checked for possible solutions in the Support Discussion Boards: ? The Discussion Boards are a really good place to get answers and issue resolved. Members of the Care team read it closely.

Nokia Conversations is not a support channel, nor are we set up to deal with individual support issues. The most I can do in this case is forward it to the appropriate people. But, I think it best for you to continue contacting Care directly.

Best regards,

Charlie

]]> By: JohnA http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-65 JohnA Fri, 06 Jun 2008 00:22:15 +0000 http://conversations.nokia.com/?p=40#comment-65 Please please please. Where is an alternate repair shop. I live in Vancouver Canada. I need to have the screen for a N810 internet tablet repaired. Nokia is horrible for service. Can't fix it in Canada because USA model. Can fix in USA but can't be mailed back to Canada. Crazy??? Any help appreciated. Please please please. Where is an alternate repair shop. I live in Vancouver Canada. I need to have the screen for a N810 internet tablet repaired. Nokia is horrible for service. Can’t fix it in Canada because USA model. Can fix in USA but can’t be mailed back to Canada. Crazy???
Any help appreciated.

]]> By: Brad B http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-66 Brad B Sun, 18 May 2008 06:19:31 +0000 http://conversations.nokia.com/?p=40#comment-66 I recently had a very poor experience with the Huntsville service center. I currently own 3 N95's and love them. I bought a N95-4 and had it for 15 days and the screen started to flicker and I sent to the service center to get it fixed. I recieved it back in 2 weeks with a pink slip with corrosion not under warranty hand written on it. I called the service center to inquire about the problem because the phone was only 15 days old. All I got back was there was corrosion on the board. I offered to drive over from NC to the service center so I could see the corrosion in the phone but was refused and was told I could enter the service center. I also e-mailed asking for a copy of the inspection but never recieved a answer back. I finally got a 800 number to the excutive and they were more rude than the service center. No sorry, wow you can do this no nothing, after spending 700.00 for 15 days. I took matters in my own hands and had another company look at the phone there was no corrosion in the phone, they replaced the screen and it works fine now. A lot of people are impressed with the phone but I am honest with them about the service that Nokia has treated me with. I have a N95-3 that the volume button just went out today, I am afraid to send to the service center after the way they lied to me about the corrosion. I will send it out to another repair company even if I have to pay for it , at least I know I will be treated fairly. Brad I recently had a very poor experience with the Huntsville service center. I currently own 3 N95’s and love them. I bought a N95-4 and had it for 15 days and the screen started to flicker and I sent to the service center to get it fixed. I recieved it back in 2 weeks with a pink slip with corrosion not under warranty hand written on it. I called the service center to inquire about the problem because the phone was only 15 days old. All I got back was there was corrosion on the board. I offered to drive over from NC to the service center so I could see the corrosion in the phone but was refused and was told I could enter the service center. I also e-mailed asking for a copy of the inspection but never recieved a answer back. I finally got a 800 number to the excutive and they were more rude than the service center. No sorry, wow you can do this no nothing, after spending 700.00 for 15 days. I took matters in my own hands and had another company look at the phone there was no corrosion in the phone, they replaced the screen and it works fine now. A lot of people are impressed with the phone but I am honest with them about the service that Nokia has treated me with. I have a N95-3 that the volume button just went out today, I am afraid to send to the service center after the way they lied to me about the corrosion. I will send it out to another repair company even if I have to pay for it , at least I know I will be treated fairly.

Brad

]]> By: Chris http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-67 Chris Fri, 16 May 2008 20:20:12 +0000 http://conversations.nokia.com/?p=40#comment-67 Service and Repair...what a joke Nokia. You just have been successful at leaving NA Nokia users in the dark after spending their hard earned cash on your product. This isn't just about warranty service. This is about any service, even repairs that the customer has to pay for. The NA market has no reliable parts supplier of authentic Nokia parts that I know of and the repair centre is unwilling to do anything that requires actual work. I am in Canada and am forced to deal with Nokia USA with a N95, or some unauthorized shops if I want my phone back in a reasonable amount of time. Step it up or soon enough we'll all buy Iphones. Service and Repair…what a joke Nokia. You just have been successful at leaving NA Nokia users in the dark after spending their hard earned cash on your product.
This isn’t just about warranty service. This is about any service, even repairs that the customer has to pay for. The NA market has no reliable parts supplier of authentic Nokia parts that I know of and the repair centre is unwilling to do anything that requires actual work. I am in Canada and am forced to deal with Nokia USA with a N95, or some unauthorized shops if I want my phone back in a reasonable amount of time. Step it up or soon enough we’ll all buy Iphones.

]]> By: Nick http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-68 Nick Fri, 16 May 2008 18:12:48 +0000 http://conversations.nokia.com/?p=40#comment-68 A few important points... First of all, when Nokia says that "most phone are returned within 7 days" they are NOT lying! The problem is that typically they don't do ANYTHING to the phone as far as repairing it. They just send it back with nothing done, or, in extreme cases, with only a firmware update even though the issue is a hardware problem. There is a thread at HoFo (http://www.howardforums.com/showthread.php?t=1322819&page=1&pp=15) that has each and every correspondence between Nokia and I about my N95-3 repair issue. I think if Nokia reads it they will understand what we‚Äôre going through. I also pasted my notes to corporate in this thread. My user name is ‚Äúhardballer‚Äù. Enjoy! A few important points… First of all, when Nokia says that “most phone are returned within 7 days” they are NOT lying! The problem is that typically they don’t do ANYTHING to the phone as far as repairing it. They just send it back with nothing done, or, in extreme cases, with only a firmware update even though the issue is a hardware problem. There is a thread at HoFo (http://www.howardforums.com/showthread.php?t=1322819&page=1&pp=15) that has each and every correspondence between Nokia and I about my N95-3 repair issue. I think if Nokia reads it they will understand what we‚Äôre going through. I also pasted my notes to corporate in this thread. My user name is ‚Äúhardballer‚Äù.

Enjoy!

]]> By: James Robillos http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-69 James Robillos Fri, 16 May 2008 13:22:33 +0000 http://conversations.nokia.com/?p=40#comment-69 The turnaround time seems good, but what about the numerous reports of people who get their phones back with the same issues they've sent them in for? I've read numerous horror stories of owners sending in their phones (to Palco) with hardware problems, only to get them back several weeks later and the only thing the warranty techs did was flash the firmware (sometimes not even that). The turnaround time seems good, but what about the numerous reports of people who get their phones back with the same issues they’ve sent them in for?

I’ve read numerous horror stories of owners sending in their phones (to Palco) with hardware problems, only to get them back several weeks later and the only thing the warranty techs did was flash the firmware (sometimes not even that).

]]> By: Ricky Cadden http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-70 Ricky Cadden Fri, 16 May 2008 01:06:36 +0000 http://conversations.nokia.com/?p=40#comment-70 As I mentioned in a comment on the other related post, even 5 days is, in most cases, far to long to be without your mobile phone. If Nokia intends to be a major player in the U.S., and in the non-carrier-subsidized unlocked market, they're going to have to play ball like the big carriers do. With AT&T, I can call in before 3pm, go through some diagnostics and troubleshooting over the phone, and a replacement device is sent out to me with 2-day fare, or for $10 (I think) I can get it overnighted. When I receive my replacement, I reuse the box and find a prepaid return label to send the defective unit back. The fact is, the vast majority of U.S. consumers rely on their phone as a facet of life. They rarely go anywhere without them. They also don't often have a readily available backup phone. Thus, when their phone crashes, they need that to be addressed ASAP. As I mentioned in a comment on the other related post, even 5 days is, in most cases, far to long to be without your mobile phone. If Nokia intends to be a major player in the U.S., and in the non-carrier-subsidized unlocked market, they’re going to have to play ball like the big carriers do. With AT&T, I can call in before 3pm, go through some diagnostics and troubleshooting over the phone, and a replacement device is sent out to me with 2-day fare, or for $10 (I think) I can get it overnighted.

When I receive my replacement, I reuse the box and find a prepaid return label to send the defective unit back.

The fact is, the vast majority of U.S. consumers rely on their phone as a facet of life. They rarely go anywhere without them. They also don’t often have a readily available backup phone. Thus, when their phone crashes, they need that to be addressed ASAP.

]]> By: PhoneBoy http://conversations.nokia.com/2008/05/15/service-in-the-usa-repairs/comment-page-1/#comment-71 PhoneBoy Fri, 16 May 2008 00:43:13 +0000 http://conversations.nokia.com/?p=40#comment-71 One of the biggest sticking points is buying a device in a different country and trying to get service on it from the Americas. There are a lot of Nokia fans that acquire devices abroad and use them in the US market. What are they supposed to do when they need service? One of the biggest sticking points is buying a device in a different country and trying to get service on it from the Americas. There are a lot of Nokia fans that acquire devices abroad and use them in the US market. What are they supposed to do when they need service?

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