Video

Interview with Nokia designer Mark Delaney

By Carita on 18 June 2009

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2 Comments For This Post

SoulBlade Says:
June 18th, 2009 at 2:55 pm
Hi Charlie,
You haven’t replied the e-mail i sent you yet. When should i expect such ?

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Charlie Reply:
June 22nd, 2009 at 6:03 am
@SoulBlade, I have been trying to reply, but I don’t think you’re getting my emails.

I heard Carita was able to email you.

Check for another email attempt from me today.

(I just didn’t want to use the comments sections for this discussion)

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SoulBlade Says:
June 18th, 2009 at 7:42 pm
Please do not see this comment as platitudinous. It’s not meant to be another tirade, so i shall try to be as concise as possbile.

::To Whom It May Concern::

Dear Nokia Employer (Executive or Employee),

My name is David, i’m a Nigerian.

I have been using S60 on Nokia devices for over 5 years. That said, i’m quite happy with my current phone: the N82, which is not only saturated with software-bugs, but hasn’t recieved a firmware update from Nokia since version-31).
Notwithstanding, it has survived some rough times, and come out alive+well ; showcasing itself as another fine piece of modern-engineering borne out of the ingenious minds of Nokia Designers and Engineers. Also, as being the best of all smartphones in its imaging class.

For a while now,i have noticed a very ‘disturbing trend’ in one of Nokia’s numerous locations in the world. i.e.
In Nigeria;my country.
Nokia ,here, seems to have an inculcated predilection to the business of phones,and ‘phones alone’.

** I WOULD LIKE TO KNOW what it is that Nokia DOES in Nigeria BESIDES the serial business of phone sales,marketing and distribution ? **

I do not mean to prattle,. but I have been writing &sending e-mails to Nokia Nigeria executives,for comments to my question, for close to 3 straight weeks now.

I called the Nokia Nigeria office -> +234-01-2714595
(this is probably for the 43rd time or something,i’ve been calling this month – i’ve lost count).
‘Today’, i was told by the receptionist that the people i’m e-mailing “do not have any business in replying to my mails”.

Obviously, she (politely?)said it out of frustration and duress;for surely it had become a onerous task dealing with me.
But its nice to *finally* know that nobody in that building intends to reply my email.

To further obviate my efforts, the Nokia NiG exec(s) decided to label my email address as spam;so that i just get ‘undeliverable message’ replies whenever i send an email to them.

Is this how Nokia works in Nigeria ? Because you guys have a very strong market presence here, your mobile phones SO ubiquitous, you think you can just fold your hands,relax and Do Nothing but sell phones all day long,advertise and market ? :an inauspicious ambition, i’m begining to percieve.

Why is the N97 being launched here in july (according to Nokia NG Receptionist) when the UK gets their’s (even the N86 8MP) tomorrow morning ?!
Maybe i should get an iPhone 3GS while i stoically wait for the technically-underpowered flagship phone that is the N97.

There seems to be a very great disparatity,in more ways than one, between Nokia (Global) and Nokia in Nigeria. To me, it almost feels like an anomaly.

Is it because you do not have any ‘real competition’ here (in Nigeria) like Apple, that you feel you can just relegate issues and customers, that are seemingly trifle to you ?

It seems Nokia Nigeria.. fails to understand the power the customer/consumer wields;most especially in the 21st century.

If Nokia continues to underestimate the potential of Nigeria and its place in the future of mobile devices in the world, they will just exacerbate their problem(s), and i fear Nokia will just have dug itself (their still digging though) a very neat and clean ‘grave’.
Especially, if Nokia’s rivals see *and* harness this ‘potential’ first.

I would kindly appreciate it if Nokia stopped prevaricating, answer my question (see **), and just confess the whole truth about this matter. Because your role in this country all just feels very prefunctory.

Regards,
David.

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