Putting people first

Published by Chris Weber & Jo Harlow on April 11, 2012

SUNNYVALE, CA, United States - This has been a memorable few months for Nokia in the US. After an award-winning product introduction at CES, followed by an incredible awareness campaign (in which we decked Times Square out in a range of colors), the stars were aligned for a successful sales start for the Lumia 900. On Monday, we saw that kind of a kick-off come to fruition, with a very positive response on day one.

However, soon after this flagship device began selling, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.

If you have already purchased a Lumia 900, we are making two options available to you:

• You will be able to update your device with the latest software via Zune on or around Monday, April 16th.

• Swap your current Lumia 900 for an updated Lumia 900

We apologize for any inconvenience this may have caused. As a gesture of good will, every individual who has already purchased a Nokia Lumia 900 — or who will purchase one between now and April 21st – will receive a $100 credit to their AT&T bill from Nokia.

We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever. At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.

Comments

http://www.awesomeannie.com/ Sean M

Very generous. Props to Nokia, nice to see a company taking care of their customers.
- http://conversations.nokia.com Phil at Nokia
  
  Customer service is #1 priority for Nokia.
  - http://www.facebook.com/profile.php?id=657790119 Aurash Ismail
    
    How do you claim the $100 credit?
    - http://conversations.nokia.com Phil at Nokia
      
      It’s automatic. You don’t have to do a thing!
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
      - http://twitter.com/giodelgado Giovani Delgado
        
        I got it Off Contract too, do we get a bill credit?
      - http://twitter.com/giodelgado Giovani Delgado
        
        just confirmed with Phil @NokiaCareUS:twitter , you still get an AT&T bill credit
      - http://twitter.com/mvadu Adarsha
        
        At Amazon Lumia is only $49 + $36 activation, so do we still get $100 credit?
      - http://twitter.com/giodelgado Giovani Delgado
        
        just confirmed with Phil @NokiaCareUS:twitter , you still get an AT&T bill credit
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
      - http://www.twitter.com/guiambros guiambros
        
        Great gesture!What about people that bought unlocked models?
    - http://conversations.nokia.com Phil at Nokia
      
      It’s automatic. You don’t have to do a thing!
    - http://conversations.nokia.com Phil at Nokia
      
      It’s automatic. You don’t have to do a thing!
    - http://conversations.nokia.com Phil at Nokia
      
      It’s automatic. You don’t have to do a thing!
  - http://www.facebook.com/profile.php?id=657790119 Aurash Ismail
    
    How do you claim the $100 credit?
  - http://www.facebook.com/profile.php?id=657790119 Aurash Ismail
    
    How do you claim the $100 credit?
  - http://www.facebook.com/profile.php?id=657790119 Aurash Ismail
    
    How do you claim the $100 credit?
  - http://www.facebook.com/icaireac Ivan Caireac
    
    Guys you are THE BEST! Just imagine, I am still using Nokia N73 and it working just perfect! :)
  - http://www.facebook.com/icaireac Ivan Caireac
    
    Guys you are THE BEST! Just imagine, I am still using Nokia N73 and it working just perfect! :)
  - http://www.facebook.com/icaireac Ivan Caireac
    
    Guys you are THE BEST! Just imagine, I am still using Nokia N73 and it working just perfect! :)
- http://conversations.nokia.com Phil at Nokia
  
  Customer service is #1 priority for Nokia.
- http://conversations.nokia.com Phil at Nokia
  
  Customer service is #1 priority for Nokia.
- http://conversations.nokia.com Phil at Nokia
  
  Customer service is #1 priority for Nokia.
http://www.bestwp7games.com/ Saijo George

Nice work Nokia.
- http://conversations.nokia.com Phil at Nokia
  
  Thanks!
- http://conversations.nokia.com Phil at Nokia
  
  Thanks!
- http://conversations.nokia.com Phil at Nokia
  
  Thanks!
- http://conversations.nokia.com Phil at Nokia
  
  Thanks!
http://www.bestwp7games.com/ Saijo George

Nice work Nokia.
Anonymous

Nokia Customer Servive #FTW. I hope AT&T is taking notes.
Anonymous

Nokia Customer Servive #FTW. I hope AT&T is taking notes.
http://twitter.com/GB330033 Grady Bailey

Can you provide the version number of the updated firmware, so we know if we get an updated one or need to check for an update via Zune?
- http://www.withinwindows.com Rafael R.
  
  This would be excellent information to arm your enthusiasts with.
- http://conversations.nokia.com Phil at Nokia
  
  The Zune update will come around April 16th, so just a few days away!
http://twitter.com/GB330033 Grady Bailey

Can you provide the version number of the updated firmware, so we know if we get an updated one or need to check for an update via Zune?
http://twitter.com/SteveBrock Steve Brock

Seriously? Holy crap! I already knew this phone separated you from other companies, but now customer service rocks too? You folks are awesome.
- http://conversations.nokia.com Phil at Nokia
  
  Thanks, Steve! We really appreciate that.
http://twitter.com/rgsiii Robert Shurtleff

Apple could sure use to learn a few lessons from this! THIS is how to treat your customers as intelligent human beings with honesty and respect!
http://twitter.com/rgsiii Robert Shurtleff

Apple could sure use to learn a few lessons from this! THIS is how to treat your customers as intelligent human beings with honesty and respect!
- http://conversations.nokia.com Phil at Nokia
  
  Thanks for that, Robert!
- http://conversations.nokia.com Phil at Nokia
  
  Thanks for that, Robert!
- Anonymous
  
  You mean like when the iPhone immediately dropped $100 off and Apple gave cash refunds or store credit for early adopters?
  - Anonymous
    
    Or as when Apple gave you a iPhone cover if you held it wrong.
  - Anonymous
    
    Or as when Apple gave you a iPhone cover if you held it wrong.
  - Anonymous
    
    Or as when Apple gave you a iPhone cover if you held it wrong.
- Anonymous
  
  You mean like when the iPhone immediately dropped $100 off and Apple gave cash refunds or store credit for early adopters?
- Anonymous
  
  You mean like when the iPhone immediately dropped $100 off and Apple gave cash refunds or store credit for early adopters?
Jim Linehan

This is beyond a gesture of good will…this is the kind of a response by a company that cements customers for life. I am amazed at how FAST Nokia looked into this, found the issue and made an official response on fixing it…and the 100 dollars back is unreal. Nokia…because of this little pain in the neck glitch…you have made a customer that will rave about your products from now on.
- Anonymous
  
  Have to agree completely. Nokia has made a loyal customer here.
- Anonymous
  
  Have to agree completely. Nokia has made a loyal customer here.
  - Anonymous
    
    I will be with Nokia for the rest of my life… I have already purchased the Lumia 710 & the Lumia 900. With WP7, Nokia Hardware & Nokia Services (and support!), there is no better value or experience on the market.
    This is over and above what is required and while my phone is not suffering from this data issue; it is great to see a company be proactive and offer numerous solutions to their customers.
    If I am given $100 by Nokia I will turn right around and buy the cyan purity headphones to match my 900. I think many others will do the same. Just keep those accessories coming to the USA and we’ll buy them right up.
    
    Thanks Nokia!
- Anonymous
  
  Have to agree completely. Nokia has made a loyal customer here.
- Anonymous
  
  Have to agree completely. Nokia has made a loyal customer here.
- Anonymous
  
  Have to agree completely. Nokia has made a loyal customer here.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Thanks, Jim! We really appreciate it.
Jim Linehan

This is beyond a gesture of good will…this is the kind of a response by a company that cements customers for life. I am amazed at how FAST Nokia looked into this, found the issue and made an official response on fixing it…and the 100 dollars back is unreal. Nokia…because of this little pain in the neck glitch…you have made a customer that will rave about your products from now on.
Jim Linehan

This is beyond a gesture of good will…this is the kind of a response by a company that cements customers for life. I am amazed at how FAST Nokia looked into this, found the issue and made an official response on fixing it…and the 100 dollars back is unreal. Nokia…because of this little pain in the neck glitch…you have made a customer that will rave about your products from now on.
Jim Linehan

This is beyond a gesture of good will…this is the kind of a response by a company that cements customers for life. I am amazed at how FAST Nokia looked into this, found the issue and made an official response on fixing it…and the 100 dollars back is unreal. Nokia…because of this little pain in the neck glitch…you have made a customer that will rave about your products from now on.
http://www.facebook.com/profile.php?id=1216845587 Julio Chávez-Reyes

Wow, if I liked Nokia before, now I Love them. hahaha. Havent had a single issue since the 6th of April. Love the the phone. Missing a couple apps but the phone is turning heads. I’ve had a lot of my friends ask me about the 900.

Keep it up Nokia. You’re winning over more and more people. Now if only we have a PureView Lumia….. maybe i could retire my N8.
http://www.facebook.com/profile.php?id=1216845587 Julio Chávez-Reyes

Wow, if I liked Nokia before, now I Love them. hahaha. Havent had a single issue since the 6th of April. Love the the phone. Missing a couple apps but the phone is turning heads. I’ve had a lot of my friends ask me about the 900.

Keep it up Nokia. You’re winning over more and more people. Now if only we have a PureView Lumia….. maybe i could retire my N8.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Hi Julio. We’re hard at work. Get your friends on board. The $100 credit is good until Apri 21st.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Hi Julio. We’re hard at work. Get your friends on board. The $100 credit is good until Apri 21st.
http://www.facebook.com/profile.php?id=1216845587 Julio Chávez-Reyes

Wow, if I liked Nokia before, now I Love them. hahaha. Havent had a single issue since the 6th of April. Love the the phone. Missing a couple apps but the phone is turning heads. I’ve had a lot of my friends ask me about the 900.

Keep it up Nokia. You’re winning over more and more people. Now if only we have a PureView Lumia….. maybe i could retire my N8.
http://twitter.com/wizll wizll

kudos!
if this is the type of customer support to expect from Nokia, then consider me a new fanboy ;)
http://twitter.com/wizll wizll

kudos!
if this is the type of customer support to expect from Nokia, then consider me a new fanboy ;)
http://twitter.com/wizll wizll

kudos!
if this is the type of customer support to expect from Nokia, then consider me a new fanboy ;)
http://twitter.com/wizll wizll

kudos!
if this is the type of customer support to expect from Nokia, then consider me a new fanboy ;)
http://ChrisLeckness.com Chris Leckness

Bravo. Good to see a company take responsibility rather than tell us to stand on our head and hold the phone with our knees to get a signal.
http://ChrisLeckness.com Chris Leckness

Bravo. Good to see a company take responsibility rather than tell us to stand on our head and hold the phone with our knees to get a signal.
http://ChrisLeckness.com Chris Leckness

Bravo. Good to see a company take responsibility rather than tell us to stand on our head and hold the phone with our knees to get a signal.
http://ChrisLeckness.com Chris Leckness

Bravo. Good to see a company take responsibility rather than tell us to stand on our head and hold the phone with our knees to get a signal.
Anonymous

Awesome customer service…..kudos……

Will the $100 credit be given to only those who had data issue or anyone who bought a Nokia.

I got it today and absolutely love it. Only problem is that the chrome in the back is very easy to scratches.
Anonymous

Awesome customer service…..kudos……

Will the $100 credit be given to only those who had data issue or anyone who bought a Nokia.

I got it today and absolutely love it. Only problem is that the chrome in the back is very easy to scratches.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
- http://www.windowsobserver.com/ Richard Hay
  
  The credit is for everyone who already bought the phone or will buy it by 21 April.
Anonymous

Awesome customer service…..kudos……

Will the $100 credit be given to only those who had data issue or anyone who bought a Nokia.

I got it today and absolutely love it. Only problem is that the chrome in the back is very easy to scratches.
Anonymous

Awesome customer service…..kudos……

Will the $100 credit be given to only those who had data issue or anyone who bought a Nokia.

I got it today and absolutely love it. Only problem is that the chrome in the back is very easy to scratches.
http://twitter.com/sayonical Sayonical

Wow I applaud you Nokia for taking the proactive step and dealing with this n a consumer friendly manner. Kudos! I did notice I couldn’t connect to data this morning so I “binged” and edited the apn settings manually since rebooting didn’t work. I am glad to see a fix is in the works relatively soon. :)
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes, we’re expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.
http://twitter.com/sayonical Sayonical

Wow I applaud you Nokia for taking the proactive step and dealing with this n a consumer friendly manner. Kudos! I did notice I couldn’t connect to data this morning so I “binged” and edited the apn settings manually since rebooting didn’t work. I am glad to see a fix is in the works relatively soon. :)
Jonny V

We appreciate it. That is what customer service is about. Thanks! For the record, I had an affected phone and swapped it out yesterday.
Jonny V

We appreciate it. That is what customer service is about. Thanks! For the record, I had an affected phone and swapped it out yesterday.
Jonny V

We appreciate it. That is what customer service is about. Thanks! For the record, I had an affected phone and swapped it out yesterday.
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  That’s a tough cookie. If possible you should bring your computer with you so you can update the software on or around the 16th. If you run into the issue, reach out to us here on Conversations and we’ll do our best to help you out.
  - http://twitter.com/futilediversion Bryan Campbell
    
    I would bring my computer but I can only fit one laptop in my carry-on luggage and unfortunately my work laptop has to be the one to go as it is a business trip. I’ll definitely keep an eye on it and let you know if I run into problems, fingers crossed that I won’t.
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
http://twitter.com/futilediversion Bryan Campbell

What situations cause this issue to occur? I will be out of the country and unable to update my phone for the next two weeks and would like to not lose data service. I also want to say that this type of behavior is a shining example of what great customer service looks like :)
Anonymous

Does this extend to Lumia 900 owners in Canada?
- http://twitter.com/veljharig VelJharig
  
  Questions seconded here… what is the status of 900s sold by Rogers in Canada? Thanks.
  - Andrew Ames
    
    Same here… no data on my Rogers Lumia 900 so feel the credit should be extended to users up in Canada.
Anonymous

Does this extend to Lumia 900 owners in Canada?
Anonymous

Does this extend to Lumia 900 owners in Canada?
Anonymous

Does this extend to Lumia 900 owners in Canada?
Anonymous

Does this extend to Lumia 900 owners in Canada?
Anonymous

Does this extend to Lumia 900 owners in Canada?
http://twitter.com/SteveBrock Steve Brock

Hey, after dealing with the company that sounds like Sammy Vocalized ;). This is totally refreshing.
http://twitter.com/SteveBrock Steve Brock

Hey, after dealing with the company that sounds like Sammy Vocalized ;). This is totally refreshing.
Anonymous

Nokia For Life!
Anonymous

Nokia For Life!
Anonymous

Nokia For Life!
Anonymous

Nokia For Life!
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
http://twitter.com/danygandhi daniel gandhi

Is the refund only for customers who subscribed for a 2 year contract or does it apply to customers who paid the full non commitment fee of 449$
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  If you bought it with an AT&T service plan, you don’t have to do anything. The $100 credit will automatically be applied towards your account.
  - Anonymous
    
    What does that do for my problem? I’m not understanding this solution.
  - Anonymous
    
    What does that do for my problem? I’m not understanding this solution.
  - Anonymous
    
    What does that do for my problem? I’m not understanding this solution.
- http://www.facebook.com/profile.php?id=1825561227 Jim Koepfler
  
  It sounds like the camera issue is specific to your particular phone. If that’s the case,couldn’t you just swap it for another one? I think Nokia is offering that option to current owners. Of course, I’m not sure how you would go about replacing it since it was purchased online. I hope you can keep us posted.
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
Anonymous

Does this extend to those of US who purchased our Nokia from AmazonWireless? I don’t know if I have a data problem yet, since I just got it today but the pictures this phone takes are really, and I mean really, POOR.

I had my son, who incidentally writes for a popular webblog compare images from my Nokia Lumia 900 and one on display at our local AT&T store. No contest.

Had this phone been the one on display, there I no way I would have given up my HTC Titan for this phone. I hope I can get some feedback as to how to proceed from here. This will not do.
http://twitter.com/VictorBenNews Victor Benyamin

Nokia is THE BEST. Welcome back to the USA ;-)
Anonymous

Nokia For Life!!!!! Well Done
Michael Prince

Thanks Nokia! Also props to AT&T for working tightly with you guys and offering a bill credit as opposed to a mail-in rebate. I know the rebate would have been MUCH cheaper as most people can’t be bothered sending it in.

AT&T should also be thanking Nokia for not blaming them for their issue and allowing Verizon to make a whole campaign out of what could have been helped a whole lot with an improved antenna.
Michael Prince

Thanks Nokia! Also props to AT&T for working tightly with you guys and offering a bill credit as opposed to a mail-in rebate. I know the rebate would have been MUCH cheaper as most people can’t be bothered sending it in.

AT&T should also be thanking Nokia for not blaming them for their issue and allowing Verizon to make a whole campaign out of what could have been helped a whole lot with an improved antenna.
Michael Prince

Thanks Nokia! Also props to AT&T for working tightly with you guys and offering a bill credit as opposed to a mail-in rebate. I know the rebate would have been MUCH cheaper as most people can’t be bothered sending it in.

AT&T should also be thanking Nokia for not blaming them for their issue and allowing Verizon to make a whole campaign out of what could have been helped a whole lot with an improved antenna.
Michael Prince

Thanks Nokia! Also props to AT&T for working tightly with you guys and offering a bill credit as opposed to a mail-in rebate. I know the rebate would have been MUCH cheaper as most people can’t be bothered sending it in.

AT&T should also be thanking Nokia for not blaming them for their issue and allowing Verizon to make a whole campaign out of what could have been helped a whole lot with an improved antenna.
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  We don’t have an exact date for when the updated phones will arrive in stores but any phone can be updated when the new software arrives on or around April 16th
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
http://twitter.com/Johnribeiro John Ribeiro

Are the new Lumia 900 with updated software already in the stores
http://pulse.yahoo.com/_6UXCV4KJAGPHCWNTVPJBQ34PVQ Jose

Thank you for acknowledging this issue right away. Like some folks, I had a 900 on April 6 and spent a lot of time with AT&T support trying to get it to connect. I finally inputted a bunch of APN settings until I found one that worked but that was just a temporary fix and I exchanged my phone for a new one. The new one has a dead pixel so I was kinda discouraged about quality control. But there is no way I’m going to knock off even a “single star” off my rating for this phone. Despite the bad initial experience with QC, I’m still giving this phone 5 out of 5 stars. The dead pixel went away after I massaged it with a pen eraser lol! I hereby pledge my allegiance to the Nokia brand. You can call me a Nokia sheep :-)
http://pulse.yahoo.com/_6UXCV4KJAGPHCWNTVPJBQ34PVQ Jose

Thank you for acknowledging this issue right away. Like some folks, I had a 900 on April 6 and spent a lot of time with AT&T support trying to get it to connect. I finally inputted a bunch of APN settings until I found one that worked but that was just a temporary fix and I exchanged my phone for a new one. The new one has a dead pixel so I was kinda discouraged about quality control. But there is no way I’m going to knock off even a “single star” off my rating for this phone. Despite the bad initial experience with QC, I’m still giving this phone 5 out of 5 stars. The dead pixel went away after I massaged it with a pen eraser lol! I hereby pledge my allegiance to the Nokia brand. You can call me a Nokia sheep :-)
http://pulse.yahoo.com/_6UXCV4KJAGPHCWNTVPJBQ34PVQ Jose

Thank you for acknowledging this issue right away. Like some folks, I had a 900 on April 6 and spent a lot of time with AT&T support trying to get it to connect. I finally inputted a bunch of APN settings until I found one that worked but that was just a temporary fix and I exchanged my phone for a new one. The new one has a dead pixel so I was kinda discouraged about quality control. But there is no way I’m going to knock off even a “single star” off my rating for this phone. Despite the bad initial experience with QC, I’m still giving this phone 5 out of 5 stars. The dead pixel went away after I massaged it with a pen eraser lol! I hereby pledge my allegiance to the Nokia brand. You can call me a Nokia sheep :-)
http://pulse.yahoo.com/_6UXCV4KJAGPHCWNTVPJBQ34PVQ Jose

Thank you for acknowledging this issue right away. Like some folks, I had a 900 on April 6 and spent a lot of time with AT&T support trying to get it to connect. I finally inputted a bunch of APN settings until I found one that worked but that was just a temporary fix and I exchanged my phone for a new one. The new one has a dead pixel so I was kinda discouraged about quality control. But there is no way I’m going to knock off even a “single star” off my rating for this phone. Despite the bad initial experience with QC, I’m still giving this phone 5 out of 5 stars. The dead pixel went away after I massaged it with a pen eraser lol! I hereby pledge my allegiance to the Nokia brand. You can call me a Nokia sheep :-)
http://twitter.com/barnyardtech Bryon Barnard

I was planning on getting two more Lumia 900s tonight for my family (I got mine yesterday). Will the reimbursement apply to all three purchases (3x$100)?
- http://www.windowsobserver.com/ Richard Hay
  
  According to the post any phone purchased already or bought between now and 21 April are free basically/credited.
  - Anonymous
    
    WOW! If that is true I’ll buy mine right now from Amazon!
    
    Eagerly awaiting a response…
    - Anonymous
      
      Pump your brakes. Buying from Amazon Wireless will surely get you the same phone I bought from them. Camera bad and no 3G/4G.
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Yes
http://twitter.com/giodelgado Giovani Delgado

great deal! Nokia exceeding expectations!

What about customers who got it without a contract??
- http://conversations.nokia.com Phil at Nokia
  
  Hi! No need to have a contract, just as long as you have service with AT&T.
  - 汶羲雷
    
    I just claimed an exchange for my Lumia 900 with connection issues in the afternoon of April 10th. They said I should receive my new phone tomorrow or a day after, so will the new phone be without any problems? Are defective devices totally removed form the shelves and warehouses so that they can send me a good one? Will I get a perfect device this time? Thanks a lot.
  - 汶羲雷
    
    I just claimed an exchange for my Lumia 900 with connection issues in the afternoon of April 10th. They said I should receive my new phone tomorrow or a day after, so will the new phone be without any problems? Are defective devices totally removed form the shelves and warehouses so that they can send me a good one? Will I get a perfect device this time? Thanks a lot.
Anonymous

I bought the phone contract free. So would I get the $100?
- http://conversations.nokia.com Phil at Nokia
  
  Yup, as long as you have service with AT&T. No contract needed.
  - http://www.facebook.com/icaireac Ivan Caireac
    
    Is “have service with AT&T” means “I am buying the phone from ATT”? Because if I am buying it without a contract means that I don’t want to have any other service from ATT. :)
  - Anonymous
    
    That is a great effort and service from Nokia and ATT. But will that include the phones already bought and are going to be bought from Amazon with ATT service? I am confused.
  - Anonymous
    
    That is a great effort and service from Nokia and ATT. But will that include the phones already bought and are going to be bought from Amazon with ATT service? I am confused.
  - Chris Fu
    
    I bought it as a gift for somebody else from Amazon (without contract). And i don’t use any AT&T service. How can i get the $100?
http://twitter.com/LionelatDell Lionel Menchaca

Pretty impressive response… good job supporting your customers!
http://gowindowsgo.com Sam Sabri

Great going Nokia! Put your customers first and you’ll always win :)
Wayne Li

When are we able to go in and swap for the new phone?
汶羲雷

My Lumia 900 had connection issue and I claimed an exchange in the afternoon today. So will the new phone I will receive tomorrow or a day after be totally fixed? How do I check for that?
http://twitter.com/JonathanaRamsey Jonathan Ramsey

What about if you bought it from Amazon? And when will the credit be applied? Time Frame?
- Anonymous
  
  Same question I have Jonathan. I can’t help but feel like I’m going up under the bus with Nokia. I’m probably not but the AT&T time constraints is like a noose when problems like this come up.
  - http://twitter.com/JonathanaRamsey Jonathan Ramsey
    
    Techblogger, Yes just wonder how they know that I have the Lumia 900 unless they are doing a sweep of all accounts to verify activation on ATT network. So still curios if this applies to the Phone being purchased from Amazon or only through ATT Website / Store. Also the time frame of the Credit. Anyone from Nokia care to respond???
    - http://www.windowsobserver.com/ Richard Hay
      
      According to another reply deeper in the comments Jeppe @ Nokia said as long as the service is with AT&T then those who purchased from Amazon will also recieve the $100 credit. Service with AT&T seems to be the key element for refunds/credit even for no contract pricing purchasers.
      - http://twitter.com/JonathanaRamsey Jonathan Ramsey
        
        Any word on when the Refund will be credited?
    - http://www.windowsobserver.com/ Richard Hay
      
      According to another reply deeper in the comments Jeppe @ Nokia said as long as the service is with AT&T then those who purchased from Amazon will also recieve the $100 credit. Service with AT&T seems to be the key element for refunds/credit even for no contract pricing purchasers.
  - http://twitter.com/JonathanaRamsey Jonathan Ramsey
    
    Techblogger, Yes just wonder how they know that I have the Lumia 900 unless they are doing a sweep of all accounts to verify activation on ATT network. So still curios if this applies to the Phone being purchased from Amazon or only through ATT Website / Store. Also the time frame of the Credit. Anyone from Nokia care to respond???
  - http://twitter.com/JonathanaRamsey Jonathan Ramsey
    
    Techblogger, Yes just wonder how they know that I have the Lumia 900 unless they are doing a sweep of all accounts to verify activation on ATT network. So still curios if this applies to the Phone being purchased from Amazon or only through ATT Website / Store. Also the time frame of the Credit. Anyone from Nokia care to respond???
  - http://twitter.com/JonathanaRamsey Jonathan Ramsey
    
    Techblogger, Yes just wonder how they know that I have the Lumia 900 unless they are doing a sweep of all accounts to verify activation on ATT network. So still curios if this applies to the Phone being purchased from Amazon or only through ATT Website / Store. Also the time frame of the Credit. Anyone from Nokia care to respond???
  - http://twitter.com/JonathanaRamsey Jonathan Ramsey
    
    Techblogger, Yes just wonder how they know that I have the Lumia 900 unless they are doing a sweep of all accounts to verify activation on ATT network. So still curios if this applies to the Phone being purchased from Amazon or only through ATT Website / Store. Also the time frame of the Credit. Anyone from Nokia care to respond???
http://twitter.com/JonathanaRamsey Jonathan Ramsey

What about if you bought it from Amazon? And when will the credit be applied? Time Frame?
Anonymous

I wish this had come sooner. I ended up returning my Lumia 900.

I don’t even know where to begin. Wasted my entire day Friday calling customer support agents at AT&T because I couldn’t get my phone working. I got nowhere.

I was incredibly disappointed by the time I spent and the number of people I had to talk to on that got me nowhere. I couldn’t enjoy my new purchase and didn’t want to be stuck with a phone that didn’t work. I ended up switching the SIM back to my old phone and requested a refund for the Lumia 900.

I’ve spent a lot of time since Friday getting the charges reversed for the return shipping (back to AT&T’s store), getting a credit for a $35 restocking fee, canceling and rolling back my upgrade (and fixing data plan issues when I activated my Lumia 900, and getting a refund on the $36 upgrade fee from AT&T.

Terrible overall experience for me.
- Anonymous
  
  U shouldn’t of returned it mate. U have 30 days to try it out. Well since te update is comin. Feel sorry for you. U can always buy another lumia 900 when the update is included in April 16th
- Anonymous
  
  U shouldn’t of returned it mate. U have 30 days to try it out. Well since te update is comin. Feel sorry for you. U can always buy another lumia 900 when the update is included in April 16th
- Anonymous
  
  at&t ruined the whole positive experience for me too…
- Anonymous
  
  at&t ruined the whole positive experience for me too…
- Anonymous
  
  Let me get this right. Official launch on Sunday, they do this on Tuesday and you are unhappy. Sure some preorders arrived on Friday, but this is an incredible response on the part of Nokia. Clearly they are going above and beyond trying to make things right, and they should be applauded for that.
Anonymous

I wish this had come sooner. I ended up returning my Lumia 900.

I don’t even know where to begin. Wasted my entire day Friday calling customer support agents at AT&T because I couldn’t get my phone working. I got nowhere.

I was incredibly disappointed by the time I spent and the number of people I had to talk to on that got me nowhere. I couldn’t enjoy my new purchase and didn’t want to be stuck with a phone that didn’t work. I ended up switching the SIM back to my old phone and requested a refund for the Lumia 900.

I’ve spent a lot of time since Friday getting the charges reversed for the return shipping (back to AT&T’s store), getting a credit for a $35 restocking fee, canceling and rolling back my upgrade (and fixing data plan issues when I activated my Lumia 900, and getting a refund on the $36 upgrade fee from AT&T.

Terrible overall experience for me.
Rutvik Pandya

This is awesome! Really nice to see great customer service!

I’ve put off buying a lumia since I wanted the white one, but considering this $100 credit, can I buy one of the current colors available and then switch out to the white?
Raveendra B SV

hm.. i am using on corporate plan, But i paid phone myself. so i dont get any money $100?.

why dont nokia give me $100 app credit?
- http://twitter.com/counterblow the person
  
  wow dude….just wow.
- http://twitter.com/counterblow the person
  
  wow dude….just wow.
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
Zhd3

Nokia just for been a honest company ,you can keep my 100 dllrs credit
http://www.facebook.com/people/Eric-Snyder/100000147969874 Eric Snyder

That is great customer service, and I linked it on Twitter. So impressed.
http://www.facebook.com/people/Eric-Snyder/100000147969874 Eric Snyder

That is great customer service, and I linked it on Twitter. So impressed.
http://www.facebook.com/people/Eric-Snyder/100000147969874 Eric Snyder

That is great customer service, and I linked it on Twitter. So impressed.
http://www.facebook.com/people/Eric-Snyder/100000147969874 Eric Snyder

That is great customer service, and I linked it on Twitter. So impressed.
http://www.facebook.com/people/Eric-Snyder/100000147969874 Eric Snyder

That is great customer service, and I linked it on Twitter. So impressed.
汶羲雷

Are the defective devices totally removed from the shelves and the warehouses so that the one I will get could not be the ones with such connection issues?
Joe Kaiser

Nokia rox my sox
Joe Kaiser

Nokia rox my sox
Joe Kaiser

Nokia rox my sox
Jacek Darlinski

Great move, Nokia! Will I be able to swap my black Lumia for a different color one?
Jacek Darlinski

Great move, Nokia! Will I be able to swap my black Lumia for a different color one?
http://www.jeffkibuule.com Jeff Kibuule

Totally awesome. Loving my Lumia 900!
http://www.jeffkibuule.com Jeff Kibuule

Totally awesome. Loving my Lumia 900!
http://www.jeffkibuule.com Jeff Kibuule

Totally awesome. Loving my Lumia 900!
http://pulse.yahoo.com/_TOB54I3YKG3B4WFYS4K5HMG73E Cato

Awesome response that will one day be a business school case study on how to do the right thing. Love the phone and Windows. My iPhone became a hand me down. Thinking that all my future phones will be Nokia.
http://pulse.yahoo.com/_TOB54I3YKG3B4WFYS4K5HMG73E Cato

Awesome response that will one day be a business school case study on how to do the right thing. Love the phone and Windows. My iPhone became a hand me down. Thinking that all my future phones will be Nokia.
Anonymous

Does this rebate/offer applies to Rogers Canada Customers too ??? Thanks Nokia !!!!
- Anonymous
  
  +1. Canadians are people too (and we, at least I, love this phone)
Anonymous

Does this rebate/offer applies to Rogers Canada Customers too ??? Thanks Nokia !!!!
Michael S

I had this problem, went to the AT&T store. They were out of Lumias now, but another store had one. I am going to the other store tomorrow to get my replacement – my question is, how can I verify that this replacement doesn’t ALSO have this bug? I really would prefer to be able to use my phone’s data connection for the next 5 days, rather than wait for the update. Is there a way to identify which phones work and which don’t?
Michael S

I had this problem, went to the AT&T store. They were out of Lumias now, but another store had one. I am going to the other store tomorrow to get my replacement – my question is, how can I verify that this replacement doesn’t ALSO have this bug? I really would prefer to be able to use my phone’s data connection for the next 5 days, rather than wait for the update. Is there a way to identify which phones work and which don’t?
Anonymous

When you mean updating using Zune does it mean you can only update the phone using zune desktop or does it include windows phone connector for Mac to? I haven’t updated before
- Anonymous
  
  You will update your phone using Zune software on Windows or the Windows Phone connector on the Mac. Mac users won’t be left out in the cold here. (My mom has a Mac and an HTC HD7, the Connector software on the Mac works great.)
  - Anonymous
    
    Thanks man, you’re great :)
- Anonymous
  
  You will update your phone using Zune software on Windows or the Windows Phone connector on the Mac. Mac users won’t be left out in the cold here. (My mom has a Mac and an HTC HD7, the Connector software on the Mac works great.)
Anonymous

When you mean updating using Zune does it mean you can only update the phone using zune desktop or does it include windows phone connector for Mac to? I haven’t updated before
Anonymous

When you mean updating using Zune does it mean you can only update the phone using zune desktop or does it include windows phone connector for Mac to? I haven’t updated before
http://www.facebook.com/profile.php?id=507933735 Tishawn Fahie

This is very good news!
http://www.facebook.com/profile.php?id=507933735 Tishawn Fahie

This is very good news!
Rob

Ugh such a great deal and such great customer service. If only I wasn’t tied into a contract or had 350 bucks to buy commitment free. You guys better release a gorgeous phone like this for my next upgrade!
Arash Darvish

Thanks to Nokia
Arash Darvish

Thanks to Nokia
dividebyzero

I bet it’s actually a Windows Phone bug.
- Anonymous
  
  It’s not a windows phone bug. It’s a Nokia lumia 900 Software problem. It hasn’t effected all windows phones
  - dividebyzero
    
    I don’t mean a WP bug that affects all WP devices. I mean it was a problem caused by the fact that Nokia is using a half-baked OS provided by this external party. I mean I bet it was the kind of problem that is far more difficult to happen with Nokia’s Symbian and Maemo phones, where they have complete control of all the software.
    
    Even if it was a problem caused by Nokia engineers implementing a driver or something else wrong, Windows still was the difficult OS that made the job harder.
    
    Windows doesn’t offer anything. Part of the reason Windows phone are nice is just because they force people to use better specs, such as Nokia refused to use in e.g. the N8. All windows offers is this, these “software problems” what for some reason will never stick as MS fault, it will always look like it’s Nokia who is doing it wrong. Well, they did wrong, when they picked WP.
http://www.facebook.com/matt.harkenreader Matt Harkenreader

Do you get the credit if you order the phone off of Amazon Wireless?
liza avila

Make is stop.
Anonymous

And how will this help those customers who paid for the non-commit price of the phone? Will that show up on our AT&T bill as well?
Anonymous

How do we get it if we don’t have an at&t post paid account or at&t account at all?
http://www.facebook.com/people/David-McClellan/100001734507792 David McClellan

Wow Nokia…..doing what is “right” is so different. Thank you for grabbing this and making it so. Awesome customer service! BTW, I love, Love, LOVE my Cyan 900.
Gabriel Golcher

I bought my phone full-price and use with Go Phone. How will I receive the $100 credit?
Gabriel Golcher

I bought my phone full-price and use with Go Phone. How will I receive the $100 credit?
http://www.facebook.com/chintannapster Chintan Dave

Wow.. It is awesome. Really Nokia Put people first. :)
http://www.facebook.com/chintannapster Chintan Dave

Wow.. It is awesome. Really Nokia Put people first. :)
Anonymous

I was planning on upgrading my 2 phones on my family plan to lumia 900s. Would both phones get a credit, or is this on a ‘account’ basis? Still an amazing phone, and I can’t wait to get it!
- Anonymous
  
  Both would be covered between now and April 21.
  - Anonymous
    
    thanks for the fast reply! That’s awesome to hear. Nokia rocks!
http://twitter.com/jason24589 jason joseph aquino

“Putting people first” Sounds like a Windows Phone slogan! xD
http://twitter.com/jason24589 jason joseph aquino

“Putting people first” Sounds like a Windows Phone slogan! xD
http://twitter.com/jason24589 jason joseph aquino

“Putting people first” Sounds like a Windows Phone slogan! xD
http://twitter.com/1111SouthFig @$

Greetings, first of all thank you for the potential show of good will. But please humor me in confirming the details. I recently upgraded 2 lines on our AT&T account on 2 different order dates. Both phones encountered issues but was able to get it working after trying some workarounds (I just recently received the 2nd Lumia 900 on our account and just got the workaround going literally minutes before posting this comment). Will we be getting the $100 rebate on each individual line? If so, do we need to do anything or it will eventually/automatically be credited on our AT&T acount?

P.S.
My first mobile phone was a nokia 6190, good to be back with the LUMIA 900!
- http://conversations.nokia.com Ian Delaney
  
  I believe both would be covered by the offer. The goodwill rebate will happen automatically.
- http://conversations.nokia.com Ian Delaney
  
  I believe both would be covered by the offer. The goodwill rebate will happen automatically.
- http://conversations.nokia.com Ian Delaney
  
  I believe both would be covered by the offer. The goodwill rebate will happen automatically.
- http://conversations.nokia.com Ian Delaney
  
  I believe both would be covered by the offer. The goodwill rebate will happen automatically.
http://profile.yahoo.com/EEMOS54I3SFIMRNRSE5NWCTKHM Anonymous

If I buy a no contract Lumia 900 from Amazon Wireless for $449.99, shall I receive the $100 credit? I am asking this b/c Amazon Wireless does not ask for my cell phone number or account number with AT&T for off contract purchase. I am wondering how Nokia would track my purchase and give me the $100 credit in AT&T statement.

I have AT&T account and I currently use a Blackberry.

Do I have to buy the phone from AT&T to receive the credit?

Thanks everyone.

Tintin
Anonymous

What! The! Fudge!!?!?

Where is the compensation for long suffering lumia 800 with terrible battery life users, those who have had to replace their phone 3 times….those who’s phone is still not behaving as they believe it should be but can’t bare to get it swapped again as they have already had to wipe 3 devices and lose all that was on there thanks to the lack of proper backup and restore?!?!?!
Anonymous

Hi,

I just wonder why to give this credit for everyone that are going to buy a completely working device, not one with this issue. It gives an impression that each and every Lumia 900 has a problem and that’s why everyone get credit.

It would be reasonable and good will to give credit to the people who has suffered from this problem. Now everyone are treaded like there’s a problem.
- Anonymous
  
  Indeed, as reported, not all 900s are affected. This one-time offer is a gesture of goodwill and, in our opinion, the right thing to do
  demonstrate that we’re serious about customer satisfaction.
Anonymous

Hi,

I just wonder why to give this credit for everyone that are going to buy a completely working device, not one with this issue. It gives an impression that each and every Lumia 900 has a problem and that’s why everyone get credit.

It would be reasonable and good will to give credit to the people who has suffered from this problem. Now everyone are treaded like there’s a problem.
http://www.facebook.com/people/Steven-Zahl/1670371040 Steven Zahl

I returned my Lumia Windows Phone today. NEVER AGAIN.
- Anonymous
  
  So your’re saying you’ll never use a windows phone again? You shouldn’t have returned it just becuase there’s a bug doesn’t mean you return it right away. You wait for official news from Nokia first. Sigh ……..they never wait
- Anonymous
  
  So your’re saying you’ll never use a windows phone again? You shouldn’t have returned it just becuase there’s a bug doesn’t mean you return it right away. You wait for official news from Nokia first. Sigh ……..they never wait
- Anonymous
  
  So your’re saying you’ll never use a windows phone again? You shouldn’t have returned it just becuase there’s a bug doesn’t mean you return it right away. You wait for official news from Nokia first. Sigh ……..they never wait
Anonymous

So – a couple of fine Nokia folk are reading – a couple of us Canadians have asked about this – so how about us? We don’t have AT&T here, but that doesn’t prevent issues like this from happening. Will we get a credit on our Rogers bills?
- Anonymous
  
  We don’t have an answer yet but as soon as we do you can see it here on Conversations.
  - Anonymous
    
    Thanks JohnatNokia! Nice to to get a response at least.
    
    PS: My new 900 is VERY nice….
  - Anonymous
    
    Thanks JohnatNokia! Nice to to get a response at least.
    
    PS: My new 900 is VERY nice….
  - Anonymous
    
    Thanks JohnatNokia! Nice to to get a response at least.
    
    PS: My new 900 is VERY nice….
  - Anonymous
    
    Thanks JohnatNokia! Nice to to get a response at least.
    
    PS: My new 900 is VERY nice….
Anonymous

I absolutely love this phone, and have not run into the bug you mentioned yet. Thank you so much for giving us a life-changing user experience, Nokia! I definitely look forward to seeing the innovations you are going to be bringing next!!
Anonymous

I absolutely love this phone, and have not run into the bug you mentioned yet. Thank you so much for giving us a life-changing user experience, Nokia! I definitely look forward to seeing the innovations you are going to be bringing next!!
Anonymous

I absolutely love this phone, and have not run into the bug you mentioned yet. Thank you so much for giving us a life-changing user experience, Nokia! I definitely look forward to seeing the innovations you are going to be bringing next!!
http://twitter.com/lancelotdulac31 Alexandre Cyr

I had the same problem on mine but I’m on Rogers in Canada, will I get the 100$ credit?
- Derek Niziol
  
  Was just about to post a message with the same question…also what about the free back covers for the 710? I have had to purchase one cause it only seems t-mobile in the US is getting this deal…Nokia you can love canada to:)
http://profiles.google.com/bcas400g Brad Abernathy

This is how customers should be treated! Thank you!

Now, if you bought the phone through amazon wireless are you still eligible for the credit?

Thanks!
- http://www.windowsobserver.com/ Richard Hay
  
  One of the Nokia folks responded earlier in a comment that as long as your service is with AT&T that you would be eligible for the credit.
  - http://profiles.google.com/bcas400g Brad Abernathy
    
    OK, I looked around, but there are so many comments I didn’t see it!
    
    Thank you!
  - http://profiles.google.com/bcas400g Brad Abernathy
    
    OK, I looked around, but there are so many comments I didn’t see it!
    
    Thank you!
  - http://profiles.google.com/bcas400g Brad Abernathy
    
    OK, I looked around, but there are so many comments I didn’t see it!
    
    Thank you!
    - http://www.windowsobserver.com/ Richard Hay
      
      No sweat – just trying to help out :-)
      
      So much so I commented twice!
    - http://www.windowsobserver.com/ Richard Hay
      
      No sweat – just trying to help out :-)
      
      So much so I commented twice!
    - http://www.windowsobserver.com/ Richard Hay
      
      No sweat – just trying to help out :-)
      
      So much so I commented twice!
    - http://www.windowsobserver.com/ Richard Hay
      
      No sweat – just trying to help out :-)
      
      So much so I commented twice!
- http://www.windowsobserver.com/ Richard Hay
  
  The Nokia guys answered in an earlier comment that as long as your service is with AT&T that you would get the credit on your bill.
  
  Pretty sweet deal across the board – especialyl if you did not pay $100 at Amazon for it.
- http://www.windowsobserver.com/ Richard Hay
  
  The Nokia guys answered in an earlier comment that as long as your service is with AT&T that you would get the credit on your bill.
  
  Pretty sweet deal across the board – especialyl if you did not pay $100 at Amazon for it.
- http://www.windowsobserver.com/ Richard Hay
  
  The Nokia guys answered in an earlier comment that as long as your service is with AT&T that you would get the credit on your bill.
  
  Pretty sweet deal across the board – especialyl if you did not pay $100 at Amazon for it.
- http://www.windowsobserver.com/ Richard Hay
  
  The Nokia guys answered in an earlier comment that as long as your service is with AT&T that you would get the credit on your bill.
  
  Pretty sweet deal across the board – especialyl if you did not pay $100 at Amazon for it.
http://www.facebook.com/profile.php?id=1825561227 Jim Koepfler

Thanks Nokia. I’ve been on the smartphone fence for awhile now. I’ve been considering the 900 for some time but now I will happily purchase one. Your customer service is solid gold
Anonymous

Would love to have $100 off of your purity headphones or the 360 speaker instead:)
Anonymous

I have to admit that I am pleasantly surprised by my AT&T Lumia 900. First, I have no problems connecting. It seems to be limited to a few units. As for daily use it is actually providing me with more functionality than my N8. The tight integration with our corporate Exchange server, with my OneNote files and Skydrive, and (like it or not) IE9 have solved some of the problems I had while on the road. As for apps, I really don’t use that many “extra” apps but I have found a WP version for everything that I was using before. I have also found a couple of new apps that I could not get on my N8 that I had been using on one of my Android devices. I will agree that the camera implementation is a little bit of a let down…but honestly, if I want to shoot “literature quality” images I break out a full blown camera.

4G/LTE is truly quick although most of the time I am running on wifi. Call quality is excellent, as expected from a Nokia device. The AT&T apps that I did not want were very easy to get rid of, as you mentioned. I went to the marketplace and loaded Nokia Maps and Drive so I have a familiar interface again. I wish the Beta labs folks would get going on a version of the “sleeping screen” but that might not be possible within the MS constraints. With everything loaded that I want, plus a few hundred songs and 4 or 5 videos I still have about 6GB available so I am not running into any issues there either.

When driving I always sync my phone via Bluetooth and last night I received a text from my wife as I was driving home. Much to my surprise my radio went quiet and then a woman’s voice came on and asked if I wanted her to “read the message” to me or “ignore” it. Since it was from my wife I wisely asked it to “read”. When finished it asked if I wanted to “call” her or if I was “done”. I responded “call” and in a few seconds I was hooked up. I was never able to do that kind of stuff with my N8. I think I am going to be happy with this new device.

Finally, when you reach my age you will appreciate the larger screen :-)

Congratulations to the Nokia team.
http://www.facebook.com/profile.php?id=100000414671304 Liam Colvin

I just went into my local ATT corporate store, and they are telling me that they will not exchange phones until after the 16th. Is that the policy that Nokia is mandating to them?
- http://twitter.com/lisafaye77 Lisa Estrella
  
  I just found out from Nokia Cares (US) that we can swap out before the 16th. So that store is probably incorrect.
http://twitter.com/kalex1 Alex

What about those who are not on ATT? I’m on Straight talk. Bought my phone outright from wireless store. Any way to get $100?
Anonymous

I’m sure I’m having the issue, is this why visual voicemail does not work? Is there a workaround until the software update is applied, I’ll be on the road this weekend. Does resetting the phone get data back?
- http://exonyte.com/ Brandon Amedee
  
  Visual Voicemail works perfectly. You just need to make sure that AT&T applies the Visual Voicemail item code to your account instead of the regular voicemail. The AT&T in-store staff where I went wasn’t aware of this, but checked because I mentioned it and found it to be true. I tested it before I even left the store just to make sure.
  - Anonymous
    
    Thanks for the reply I appreciate it. my data has worked the last few days (since discussing with ATT) they told me they couldn’t get through to nokia about the visual voice mail (wonder why).Hopefully I can be alright till the update
  - Anonymous
    
    Thanks for the reply I appreciate it. my data has worked the last few days (since discussing with ATT) they told me they couldn’t get through to nokia about the visual voice mail (wonder why).Hopefully I can be alright till the update
Elias Nahas

How about those not in the US? I’m in Canada on Rogers and bought my phone outright. Do we get a credit or are we SOL?

P.S. I’ve tried all of Rogers’ APN settings on their site and none seem to work. Anybody know how to get it working besides waiting out the update or exchanging my phone?
- http://profile.yahoo.com/ABVMEW7ATBWCAAJU2V5FTJUBGA Le Noble
  
  I called Nokia Canada, 1-888-226-6542. They said we’re SOL, according to them the 100$ credit is from ATT and not Nokia. Perhaps they missed the memo…
  - Elias Nahas
    
    Figures. I can’t see Rogers willing to part ways with $100 either. Thanks for letting me know though.
Elias Nahas

How about those not in the US? I’m in Canada on Rogers and bought my phone outright. Do we get a credit or are we SOL?

P.S. I’ve tried all of Rogers’ APN settings on their site and none seem to work. Anybody know how to get it working besides waiting out the update or exchanging my phone?
Jacek Darlinski

Can we have more details on the swap please? Can I exchange for a different color?
Pingback: -=-= || vindi.in || =-=-
http://profile.yahoo.com/FZYRGDFUCAIHLSDEDHYKKL7PZM Doug

Looks like I get a $100 credit. I had no connectivity issues, but I am on AT&T. Cool.
http://www.facebook.com/profile.php?id=736887774 Anders Wilson

Well I am impressed! You care about the customer? This still happens? I was on the fence until now, time to go and get my 900! Thank you!
Anonymous

I have another issue with my phone unexpectedly shutting off. I don’t know if this is related to the data management issue. I have lost a few things. I really do appreciate Nokia addressing the issue so promptly. Kudos to them.
Anonymous

Hmmm… Anyone from Nokia care to comment on Canada being excluded from this…?

PS: I’m not normally a bitter person, so take this with a grain of salt: perhaps the title of this article should be “Putting People First – except Canadians”?
- http://www.ahmedeltawil.com Ahmed Eltawil
  
  Maybe this issue only affects AT&T customers since the device isn’t still being sold here in Canada (still on pre-order).
  - Anonymous
    
    Nope, it’s here. I’ve had mine (in Canada) since yesterday. Some lucky folks managed to get theirs on Monday. And several have reported the issue in question…
    - http://theyshallnotpass.blogspot.com Jeff Robson
      
      Yeah, what about some Rogers love for us Canadian early adopters?
      - http://theyshallnotpass.blogspot.com Jeff Robson
        
        Just got a tweet from Nokia Canada confirming $100 Rogers credit.
      - http://theyshallnotpass.blogspot.com Jeff Robson
        
        Just got a tweet from Nokia Canada confirming $100 Rogers credit.
Anonymous

Hmmm… Anyone from Nokia care to comment on Canada being excluded from this…?

PS: I’m not normally a bitter person, so take this with a grain of salt: perhaps the title of this article should be “Putting People First – except Canadians”?
Anonymous

Hmmm… Anyone from Nokia care to comment on Canada being excluded from this…?

PS: I’m not normally a bitter person, so take this with a grain of salt: perhaps the title of this article should be “Putting People First – except Canadians”?
http://www.facebook.com/michael.merchant2 Michael Merchant

I need lower off contract price points on ATT. I have a L900 for myself, but the rest of the family does not carry data services. I would like to upgrade there x6, 5800, and IOS phones to WP. But, 710 price points are better than the L900 for this.

So how long will the wait be for more downstream phones?
http://www.facebook.com/profile.php?id=734984638 Misha Ketslah

don’t remember any fast updates and credit money back with simuliar N9 bug.
dan newton

Mine 900 is having the data issue and also an issue with the “pause/next” button on my new Nokia headset (Purity in-ear).
The skip works only works if the screen is “on” (even though the phone is still “locked”).

My previous Samsung Focus didn’t have this issue.
Thanks,
D
dan newton

Mine 900 is having the data issue and also an issue with the “pause/next” button on my new Nokia headset (Purity in-ear).
The skip works only works if the screen is “on” (even though the phone is still “locked”).

My previous Samsung Focus didn’t have this issue.
Thanks,
D
http://twitter.com/RichiBaraldi Ricardo Baraldi

I purchased the phone from the Microsoft Store, and had to return it because it wouldn’t connect to the internet.

I just received an email from Nokia telling me that I won’t get a $100 credit because I did not purchase the phone directly from ATT.

Not happy.
http://twitter.com/RichiBaraldi Ricardo Baraldi

I purchased the phone from the Microsoft Store, and had to return it because it wouldn’t connect to the internet.

I just received an email from Nokia telling me that I won’t get a $100 credit because I did not purchase the phone directly from ATT.

Not happy.
- http://www.facebook.com/paul.a.katz2 Paul Aldige Katz
  
  Really? Do you have the text of the email. I bought one from the Microsoft Store and haven’t gotten anything like that.
- http://www.facebook.com/paul.a.katz2 Paul Aldige Katz
  
  Really? Do you have the text of the email. I bought one from the Microsoft Store and haven’t gotten anything like that.
- http://twitter.com/JonathanaRamsey Jonathan Ramsey
  
  OK, There has been some confusion now on what exactly “as long as you have ATT service then you get a $100 credit” really means. Other post have stated if you purchased from Amazon or ATT then you would be eligible for this credit. Why would ATT give a Credit when some people never bought the phone from them? I wish Nokia would give more detail of when the credit will appear and if it is in fact that the device had to be bought from and through ATT or just the Service. I bought my Cyan Lumia 900 from Amazon so I sure hope I’m eligible.
- http://twitter.com/JonathanaRamsey Jonathan Ramsey
  
  OK, There has been some confusion now on what exactly “as long as you have ATT service then you get a $100 credit” really means. Other post have stated if you purchased from Amazon or ATT then you would be eligible for this credit. Why would ATT give a Credit when some people never bought the phone from them? I wish Nokia would give more detail of when the credit will appear and if it is in fact that the device had to be bought from and through ATT or just the Service. I bought my Cyan Lumia 900 from Amazon so I sure hope I’m eligible.
- http://conversations.nokia.com Phil at Nokia
  
  Ricardo, hi! Sorry for the confusion, that e-mail you received may not be correct. Anyone with a Lumia 900 and AT&T service will receive $100 credit to their phone bill. It doesn’t matter where you bought the phone – Microsoft Store, Amazon etc..
  
  So as long as you have AT&T service, you’re all set!
  - http://theyshallnotpass.blogspot.com Jeff Robson
    
    And what about customers in Canada who bought one through Rogers? They’re trying to get me to manually edit/add a custom APN at the moment…
  - http://theyshallnotpass.blogspot.com Jeff Robson
    
    And what about customers in Canada who bought one through Rogers? They’re trying to get me to manually edit/add a custom APN at the moment…
    - http://theyshallnotpass.blogspot.com Jeff Robson
      
      Nope. That didn’t work.
  - http://theyshallnotpass.blogspot.com Jeff Robson
    
    And what about customers in Canada who bought one through Rogers? They’re trying to get me to manually edit/add a custom APN at the moment…
http://twitter.com/RichiBaraldi Ricardo Baraldi

I purchased the phone from the Microsoft Store, and had to return it because it wouldn’t connect to the internet.

I just received an email from Nokia telling me that I won’t get a $100 credit because I did not purchase the phone directly from ATT.

Not happy.
http://twitter.com/RichiBaraldi Ricardo Baraldi

I purchased the phone from the Microsoft Store, and had to return it because it wouldn’t connect to the internet.

I just received an email from Nokia telling me that I won’t get a $100 credit because I did not purchase the phone directly from ATT.

Not happy.
http://twitter.com/mealoro TAZ

how do you get a credit if you purchased the lumia 900 full price without contract??
- http://conversations.nokia.com Phil at Nokia
  
  TAZ, hi! If you have service with AT&T, you’ll get the $100 automatically. No need to have a contract.
http://twitter.com/chrisholroyd Chris Holroyd

not having a lick of problems here. LOVE the phone … and will love it & AT&T even more after the $100 credit :-)
http://www.facebook.com/paul.a.katz2 Paul Aldige Katz

This is a classy move on Nokia’s part. Maybe some folks will use the $100 for a Zune pass :)
http://twitter.com/_Lilzy _Lilzy

Whoa, thank you. Coming from a Samsung (having abandoned Nokia after the dismal N75) I did not expect much, if any, support. Not that Samsung is bad but AT&T plain su*x at supporting their handsets. I am pleasantly surprised by Nokia and I have to admit, I like my new Lumia 900 more and more every day. Today I again discovered few new uses for it. THANKS :-)
Pingback: 72 Hours Later, Nokia’s Big U.S. Launch Marred By Growing Pains « AndFed.com – Breaking News | Latest News | Current News
Pingback: 72 Hours Later, Nokia’s Big U.S. Launch Marred By Growing Pains – Wired News | Daily News Pages
Pingback: 72 Hours Later, Nokia's Big U.S. Launch Marred By Growing Pains
Anonymous

Thanks Nokia for doing this for your customers. I’ve been waiting for Nokia to return to the US in the smartphone market. Welcome back!
http://twitter.com/levelbest John Yaglenski

does this include folks who buy the phone outright from at&t? – nevermind – just saw the note below saying I get $100 too!
http://conversations.nokia.com Phil at Nokia

For our friends in Canada – Anyone who has already purchased the Lumia 900 or purchases it from now until April 21st, will be getting a $100 credit on their Rogers bill.
- Anonymous
  
  Excellent! If you’re ever in Canada let me know and I’ll buy you a real Canadian beer!
- Dverse IronHead
  
  Hello Phil. I have purchased this device without a contract as I am currently not eligible for an upgrade. The phone has of course been registered on the account for warranty issues. WiIll i be also getting a 100$ credit? Or is the credit only when purchased with a contract?
- http://www.facebook.com/people/Jason-Yip/100001404764918 Jason Yip
  
  What if I purchased the device without a contract and I’m on Fido, which is a company of Rogers?
http://profile.yahoo.com/ABVMEW7ATBWCAAJU2V5FTJUBGA Le Noble

Thanks! I will get one next week to replace the one I returned today (couldn’t be without data for a week). Thanks again.
http://profile.yahoo.com/ABVMEW7ATBWCAAJU2V5FTJUBGA Le Noble

Thanks! I will get one next week to replace the one I returned today (couldn’t be without data for a week). Thanks again.
http://profile.yahoo.com/ABVMEW7ATBWCAAJU2V5FTJUBGA Le Noble

Thanks! I will get one next week to replace the one I returned today (couldn’t be without data for a week). Thanks again.
http://www.facebook.com/people/Chris-Luddeni/1682989656 Chris Luddeni

WOW. I will be purchasing this phone. I was on the fence about upgrading for weeks, You have just helped me decide. My first phone was a Nokia 918, so it will be good to “come home”.
http://www.facebook.com/people/Chris-Luddeni/1682989656 Chris Luddeni

WOW. I will be purchasing this phone. I was on the fence about upgrading for weeks, You have just helped me decide. My first phone was a Nokia 918, so it will be good to “come home”.
Anonymous

I’m a T-Mobile customer looking to buy the Lumia 900 at At&t’s no-commitment price. Would the $100 discount work for me? I don’t know how Nokia/At&t would credit the money after the purchase, but I’d love it if they did :) I’ve been using an HD7 since WP7 came out, and I’d be thrilled to be able to afford this awesome phone. Thanks for all your help!
- http://www.facebook.com/profile.php?id=100001557075929 Neville Parker
  
  Now THAT IS a great question! Anyone?
- http://www.facebook.com/profile.php?id=100001557075929 Neville Parker
  
  Now THAT IS a great question! Anyone?
- http://www.facebook.com/profile.php?id=100001557075929 Neville Parker
  
  Now THAT IS a great question! Anyone?
Anonymous

I purchased mine 2 days ago on Monday, will I still get the 100$ credit? Awesome phone by the way, I have been a Nokia customer since 2004, loved Symbian but switched to Windows Phone just because of this phone.
http://www.facebook.com/profile.php?id=733276451 Raj Gurm

I would have gladly paid for my Lumia 900, but your generosity is appreciated as I also own 10k of your shares. And I wish you and Microsoft the best of luck. I believe in your product!
http://www.facebook.com/profile.php?id=733276451 Raj Gurm

Let’s stick together people, it’s a great phone. I just signed on with Zune and love the live icon with THE BOSS on it! hell ya!
Mario Arias

I bought a Lumia 900 from eBay and I wanted a warranty replacement since It has the data issue. AT&T and Nokia Warranty department said I had to wait 30 days -__-” Really?! I’m not happy with my Lumia 900. I guess Nokia doesn’t care about the customer and lied about the 1 year warranty.
- http://profile.yahoo.com/LJQGRJLNL2ZITUA7PMSUMNB274 David Jackson
  
  When you purchase on Ebay this can happen.
Jeff Goodman

Impressive. Honest. Excellent good will. I am impressed with this phone but I wasn’t shocked to encounter a bug (annoying as it is) since I got the phone “hot off the press”. But I can certainly wait a few more days for the fix and getting $100 credit is sweet!

Keep up the good work and relationships. Phones like this will really push WinPhone back in vogue and Nokia to prominence in the US
http://www.facebook.com/people/Lisa-Muniz-Stephenson/1100272105 Lisa Muniz Stephenson

I absolutely love my Lumia 900! I am one of the few with the data glitch but will wait for the update as I have already bonded with this phone. Thanks so much to Nokia, Microsoft and AT&T for working to get such a nice device out. I’ve been an iPhone user for several years and the Lumia 900 is definitely an upgrade!
http://www.facebook.com/people/Lisa-Muniz-Stephenson/1100272105 Lisa Muniz Stephenson

I absolutely love my Lumia 900! I am one of the few with the data glitch but will wait for the update as I have already bonded with this phone. Thanks so much to Nokia, Microsoft and AT&T for working to get such a nice device out. I’ve been an iPhone user for several years and the Lumia 900 is definitely an upgrade!
http://www.facebook.com/people/Lisa-Muniz-Stephenson/1100272105 Lisa Muniz Stephenson

I absolutely love my Lumia 900! I am one of the few with the data glitch but will wait for the update as I have already bonded with this phone. Thanks so much to Nokia, Microsoft and AT&T for working to get such a nice device out. I’ve been an iPhone user for several years and the Lumia 900 is definitely an upgrade!
Anonymous

Would it be possible to address people who didn’t buy their device from ATT? Will they be recieving credit, and are they able to swap out their devices? I’ve heard of others recieving this already, but I haven’t heard anyone who didn’t buy from ATT directly getting it, nor being able to swap their device out.
Anonymous

Would it be possible to address people who didn’t buy their device from ATT? Will they be recieving credit, and are they able to swap out their devices? I’ve heard of others recieving this already, but I haven’t heard anyone who didn’t buy from ATT directly getting it, nor being able to swap their device out.
Roman Le Négrate

I wasn’t planning on buying a Nokia phone any time soon, but seeing such a prompt acknowledgement of an issue, a fix and even compensation, has made me reconsider.

This is remarkable handling of the situation. Congratulations!
http://phonestabs.com/ Sumit

That’s quick from Nokia to act on the issue. Hope there won’t be any delays.
http://phonestabs.com/ Sumit

That’s quick from Nokia to act on the issue. Hope there won’t be any delays.
http://phonestabs.com/ Sumit

That’s quick from Nokia to act on the issue. Hope there won’t be any delays.
http://phonestabs.com/ Sumit

That’s quick from Nokia to act on the issue. Hope there won’t be any delays.
http://phonestabs.com/ Sumit

That’s quick from Nokia to act on the issue. Hope there won’t be any delays.
http://www.facebook.com/gmiguel83 Jorge Miguel

Nokia is totally awesome. You guys always rocked!
http://www.facebook.com/gmiguel83 Jorge Miguel

Nokia is totally awesome. You guys always rocked!
http://www.facebook.com/gmiguel83 Jorge Miguel

Nokia is totally awesome. You guys always rocked!
http://www.facebook.com/gmiguel83 Jorge Miguel

Nokia is totally awesome. You guys always rocked!
http://www.facebook.com/gmiguel83 Jorge Miguel

Nokia is totally awesome. You guys always rocked!
Pingback: 72 Hours Later, Nokia’s Big U.S. Launch Marred By Growing Pains « system-ON-key
Anonymous

Query: Define customer service
Answer: Just watch Nokia

No one get’s told, “you’re connecting it wrong! ” And it was Nokia who identified the problem, didn’t wait for complaints. Kudos.

Nokia.LifeTimeCustomers.Add(Me)

Way to go.
Anonymous

Query: Define customer service
Answer: Just watch Nokia

No one get’s told, “you’re connecting it wrong! ” And it was Nokia who identified the problem, didn’t wait for complaints. Kudos.

Nokia.LifeTimeCustomers.Add(Me)

Way to go.
Anonymous

Query: Define customer service
Answer: Just watch Nokia

No one get’s told, “you’re connecting it wrong! ” And it was Nokia who identified the problem, didn’t wait for complaints. Kudos.

Nokia.LifeTimeCustomers.Add(Me)

Way to go.
Anonymous

Query: Define customer service
Answer: Just watch Nokia

No one get’s told, “you’re connecting it wrong! ” And it was Nokia who identified the problem, didn’t wait for complaints. Kudos.

Nokia.LifeTimeCustomers.Add(Me)

Way to go.
benjamin wang

Just made the “jump” from iPhone to the 900 a couple hours ago and am completely hooked. I will have to update via Windows Phone 7 Connector on an iMac…will that still qualify me for the $100 credit?
benjamin wang

Just made the “jump” from iPhone to the 900 a couple hours ago and am completely hooked. I will have to update via Windows Phone 7 Connector on an iMac…will that still qualify me for the $100 credit?
benjamin wang

Just made the “jump” from iPhone to the 900 a couple hours ago and am completely hooked. I will have to update via Windows Phone 7 Connector on an iMac…will that still qualify me for the $100 credit?
http://twitter.com/ephawk Eric Paschal

Have had nothing but a great experience since receiving my pre-ordered phone from AT&T on April 6th. Wouldn’t have expected the credit so thank you!
http://twitter.com/ephawk Eric Paschal

Have had nothing but a great experience since receiving my pre-ordered phone from AT&T on April 6th. Wouldn’t have expected the credit so thank you!
http://twitter.com/ephawk Eric Paschal

Have had nothing but a great experience since receiving my pre-ordered phone from AT&T on April 6th. Wouldn’t have expected the credit so thank you!
Raymond Hernandez

I traded in my iPhone and purchased the Lumia 900 and at first was ecstatic. Hands down one of the best and most beautiful phones I had ever owned. But I started having connectivity issues right away. As this phone is for work and personal use I contacted AT&T right away. I can honestly say that it was one of the worst experiences of my entire life. The customer support was rude and were no help at all. When I went to the store were I purchased the phone to ask for help, I was told that “I should have bought an iPhone”. Can you believe that! I absolutely love the phone. If the connectivity issues weren’t there I would have kept it. But because of AT&T’s horrible customer service and lack of customer support I was forced to return the phone. I simply can’t be locked into a contract with that carrier. It’s a shame Nokia chose At&t to launch this phone. I absolutely love it, love it, love it. I know that Nokia is now offering to trade a new unit for my defective unit but the damage has been done. Quite an expensive and frustrating experience, especially after dropping ver 150 dollars on apps and accessories. At&t has left a bad taste in my mouth. I hope that future Nokia Flagship phones will be coming to other carriers.
http://twitter.com/fanel89 Stefan

I would still like a definite answer on what happens to those individuals who have bought the 900 outright and are not using the AT&T network / service. Nokia keeps dodging this question.
http://pulse.yahoo.com/_6UXCV4KJAGPHCWNTVPJBQ34PVQ Jose

I have exchanged my “defective” 900 for a new one on Monday. It worked flawlessly for 3 days then today, poooffff! No data connection again. My wife and I are planning a trip to Boston this weekend and I was so excited to use my phone to find local restaurants, shops, etc. How the $&@*(!@ am I gonna do that now? I still love this phone and I still think its the best phone I’ve ever had. Just poor quality control and I’m feeling like a beta tester. LoL!
Anonymous

The Lumia 900 is an excellent phone. I also use an iPhone 4s and an Android phone (all good phones too). The physical design, camera, and the RF signal strength on the Lumia is outstanding – clearly Nokia knows how to design the radio portion (unlike Apple with their Antenna-gate sillyness). I do wish the Lumia had more apps, but that will be solved with time. This data connectivity issue is super minor – will be solved within a matter of days, not a big deal. Even though most (non-technical) people think Apple is cutting edge – the iPhone doesnt even support LTE yet. C’mon. My Android phones have had LTE for literally years. Apple has, by far, the most inferior antenna/RF section – important for someone like me who uses my phone for (wait for it) making phone calls !!!
Anonymous

When I went to the store where I bought my phone I was told that if I do swap it for new one I wont get the 100 credit. Did this happen to anyone else? Sort of lame pre-ordering a phone on launch day only to have a phone that doesn’t work while those who buy it after me gets a phone and the 100 credit.
http://www.facebook.com/people/Steven-Zahl/1670371040 Steven Zahl

NOKIA in BIG Trouble. Its all in the news.
Anonymous

People First?!

Hell yes, if Nokia would care about people we would already be able to buy everywhere in north america a Nokia N9 without paying excessive costs for import devices. But Nokia doesnt care, they dont listen, they are only following their own interests… not those of their customers.
Pingback: $100 Credit To All Who Bought Nokia Lumia 900 Or Will Do So Before April 21 [Updates] | TipsEveryday - Daily Tips About Anything!
Pingback: $100 Credit To All Who Bought Nokia Lumia 900 Or Will Do So Before April 21 [Updates] | Build Future Repository
Pingback: My Mobiles» Blog Archive » Nokia confirms Lumia 900 connectivity bug, to offer $100 credit and a software update
Pingback: Nokia does the right thing, Wall St. not impressed | thenewsfinder.com
Pingback: Nokia could teach Apple a thing or two about customer service
Pingback: Nokia Offers $100 Credit to Lumia 900 Owners Affected by Software Glitch - Social Barrel
Anonymous

Do I have to do anything for the rebate or will it automatically be counted on my AT&T bill?
- http://profile.yahoo.com/EETAI5A6V7PPD223KARGDG433U Tiffany
  
  It is supposed to be auto deducted from your bill. Not sure what month billing cycle it will be on
- http://profile.yahoo.com/EETAI5A6V7PPD223KARGDG433U Tiffany
  
  It is supposed to be auto deducted from your bill. Not sure what month billing cycle it will be on
- http://profile.yahoo.com/EETAI5A6V7PPD223KARGDG433U Tiffany
  
  It is supposed to be auto deducted from your bill. Not sure what month billing cycle it will be on
Anonymous

Do I have to do anything for the rebate or will it automatically be counted on my AT&T bill?
http://profile.yahoo.com/EETAI5A6V7PPD223KARGDG433U Tiffany

I pre ordered the lumia 900 and I do like it alot. Except the obvious issues with the netwrok connectivity. I did speeak with ATT several times via phone and they say that I need an O series sim card, not the G series. I have already had the sim card replaced once. I was kind of mad about spending gas money going back and forth to the store and no result to fix the issue. However, I am very happy that I will receive a 100 credit to my bill. That makes me breath easier
- http://twitter.com/alexbigkid Alex
  
  Tiffany update your Lumi900 SW. It got available today.
- http://twitter.com/alexbigkid Alex
  
  Tiffany update your Lumi900 SW. It got available today.
http://twitter.com/gibbyhome Mark Gibbs

wow just got scared, my data stopped working after a reboot and I tried all kind of apn’s I finnally deleted the apns rebooted my phone and after about 3 min it started working again .whew…
I still love this phone and can’t wait for whats next from Nokia.. I just wich the stock market would be nice to nokia, they are doing an extreamly good job..
http://twitter.com/gibbyhome Mark Gibbs

wow just got scared, my data stopped working after a reboot and I tried all kind of apn’s I finnally deleted the apns rebooted my phone and after about 3 min it started working again .whew…
I still love this phone and can’t wait for whats next from Nokia.. I just wich the stock market would be nice to nokia, they are doing an extreamly good job..
Pingback: Putting people first – Nokia Conversations : the official Nokia blog | Mobile Wireless Phone
Pingback: Rogers Nokia Lumia 900 current and future users to receive $100 credit » Babbling Boolean
Shin Izumi

Can the Swap for a new phone be done at anywhere ATT store or only at the store you purchased it from? I bought it from Microsoft Store which is kinda far away?
- http://www.themobilefanatics.com Mike Macias
  
  I think you can.
- http://twitter.com/alexbigkid Alex
  
  Lumia 900 SW, which fixes the data connection loss became available today April 13th. PLeas use Zune for PC or Windows Phone Connector 7 for Mac to update yours. Save the trip to MS or AT&T store.
- http://twitter.com/alexbigkid Alex
  
  Lumia 900 SW, which fixes the data connection loss became available today April 13th. PLeas use Zune for PC or Windows Phone Connector 7 for Mac to update yours. Save the trip to MS or AT&T store.
Shin Izumi

Can the Swap for a new phone be done at anywhere ATT store or only at the store you purchased it from? I bought it from Microsoft Store which is kinda far away?
Gajendra Verma

I am a non U.S. Resident , actually from India . And I want to know can I buy Lumia 900 for $100(approx). And from where?
Please reply soon.
Thanks.
- Anonymous
  
  ofcourse you can, just go to an ATT store and get one. They would need ur Social Security Number though. If you dont have that, you cannot get a plan only prepaid
- Anonymous
  
  No you cannot.. no contract price : 449.00 @ amazon..
Pingback: Nokia interverrà presto sul problema della connessione dati del Lumia 900
Pingback: Nokia Lumia 900 data connection problems? An update is coming and a $100 AT&T credit | The Mobile Fanatics
Anonymous

AT&T is claiming that those of us who pre-purchased the 900 won’t be receiving the rebate. Is there a place that explains the policy and process better?
- http://www.windowsobserver.com/ Richard Hay
  
  Everything I have read indicates that as long as you bought or buy by 21 April and your service is with AT&T (here in the US) and Rogers (Canada) that you will get the credit on your bill.
Pingback: Lumia 900 excitement continues to build | Indian4Ever.com
Pingback: Update your Nokia Lumia 900 now! | Indian4Ever.com
Anonymous

Nokia People,

Please, you should do something about this. I bought my Nokia Lumia 900 a couple of days ago and now see what AT&T has emailed me:

At AT&T we value your opinion and would like your feedback to
improve our products to better meet your needs. By taking 8~10 minutes
to complete an online survey, you have the opportunity to make your
voice heard. We are specifically interested in talking to you about your new iPhone 4.

I would never ever by iCrap, and they’re sending me email to fill a survey on my experience with my new iCrap?!!

I proudly bought a Nokia Lumia 900 you morons!
Anonymous

Nokia People,

Please, you should do something about this. I bought my Nokia Lumia 900 a couple of days ago and now see what AT&T has emailed me:

At AT&T we value your opinion and would like your feedback to
improve our products to better meet your needs. By taking 8~10 minutes
to complete an online survey, you have the opportunity to make your
voice heard. We are specifically interested in talking to you about your new iPhone 4.

I would never ever by iCrap, and they’re sending me email to fill a survey on my experience with my new iCrap?!!

I proudly bought a Nokia Lumia 900 you morons!
Anonymous

Nokia People,

Please, you should do something about this. I bought my Nokia Lumia 900 a couple of days ago and now see what AT&T has emailed me:

At AT&T we value your opinion and would like your feedback to
improve our products to better meet your needs. By taking 8~10 minutes
to complete an online survey, you have the opportunity to make your
voice heard. We are specifically interested in talking to you about your new iPhone 4.

I would never ever by iCrap, and they’re sending me email to fill a survey on my experience with my new iCrap?!!

I proudly bought a Nokia Lumia 900 you morons!
Anonymous

Nokia People,

Please, you should do something about this. I bought my Nokia Lumia 900 a couple of days ago and now see what AT&T has emailed me:

At AT&T we value your opinion and would like your feedback to
improve our products to better meet your needs. By taking 8~10 minutes
to complete an online survey, you have the opportunity to make your
voice heard. We are specifically interested in talking to you about your new iPhone 4.

I would never ever by iCrap, and they’re sending me email to fill a survey on my experience with my new iCrap?!!

I proudly bought a Nokia Lumia 900 you morons!
Anonymous

Nokia People,

Please, you should do something about this. I bought my Nokia Lumia 900 a couple of days ago and now see what AT&T has emailed me:

At AT&T we value your opinion and would like your feedback to
improve our products to better meet your needs. By taking 8~10 minutes
to complete an online survey, you have the opportunity to make your
voice heard. We are specifically interested in talking to you about your new iPhone 4.

I would never ever by iCrap, and they’re sending me email to fill a survey on my experience with my new iCrap?!!

I proudly bought a Nokia Lumia 900 you morons!
Pingback: Nokia Lumia 900 Software Update Available Now. : Nokia Innovation
http://twitter.com/alexbigkid Alex

Lumia900 SW update got available today April 13th! Use Zune (PC) or Windows Phone Connector (Mac) to update.
http://twitter.com/alexbigkid Alex

Lumia900 SW update got available today April 13th! Use Zune (PC) or Windows Phone Connector (Mac) to update.
http://twitter.com/alexbigkid Alex

Lumia 900 SW update became available today. Just update it via Zune (PC) or WPC7 (Mac).
http://twitter.com/alexbigkid Alex

Lumia 900 SW update became available today. Just update via Zune (PC) or WPC7 (Mac)
http://twitter.com/alexbigkid Alex

Lumia 900 SW update became available today. Just update via Zune (PC) or WPC7 (Mac)
Pingback: Nokia Lumia 900:n yhteyshäiriö – ongelma ja kuinka se käännetään voitoksi | Nokia-blogi
Pingback: Nokia updates software fix for Lumia 900 memory management! | The News Tribe
Pingback: Dunya Info | Nokia updates software fix for Lumia 900 memory management!
Pingback: Старт смартфона Lumia 900 от Nokia оказался провальным | Тест кластера
Pingback: Nokia Pushes Out Fix for Lumia 900 Data Connectivity Issue | TechnoBuffalo
Pingback: Nokia Lumia 900 oppdatering rulles ut nå | WPNyheter
Anonymous

Will I get $100 back, if I purchase Lumia 900 at full price from amazon & don’t use it on att network?
Pingback: Nokia presenta la solución al problema de conectividad del Lumia 900 – Tecnofanatico Es Todo Sobre Tecnología & Celulares Y Mucho Mas
Pingback: Samsung готовит три смартфона на Windows Phone | Тест кластера
jim worrall

How does someone receive this $100 credit who paid full price for the 900 and is using it on ATT prepaid?
Jim Worrell

Great question. I bought the phone at full price from ATT, got it unlocked and am using it on T-mobile. Will Nokia give me the 100.00 credit?
- http://conversations.nokia.com Ian Delaney
  
  The problem only manifested itself on AT&T’s LTE network, so you don’t have anything to worry about.
Anonymous

hello there i bought a nokia lumia 900 is having the problem with network
what i need to do?
Pingback: New Nokia smartphone hit by bug - LATEST NEWS – LATEST NEWS
Pingback: Nokia presenta la solución al problema de conectividad del Lumia 900
http://twitter.com/mocsharp mocsharp

Will I get $100 back, if I purchase Lumia 900 at full price from amazon & don’t use it on att network?
- http://twitter.com/KnowNow2 Bryant Roperto
  
  No.
Pingback: Nokia Acknowledges Lumia 900 Data Issue, Offers Fix and $100 Credit | Small Notebook Computer
Pingback: Nokia stelt aandeehouders teleur, Lumia 900 kostprijs bekend en jailbreak voor Lumia's?
Pingback: Nokia To Offer Software Fix, $100 Credit In The Wake Of Lumia 900 Data Woes | PRO-BTC
Pingback: 72 Hours Later, Nokia’s Big U.S. Launch Marred by Growing Pains | PRO-BTC
Pingback: Loans Payday, Payday Loans , Cash Payday Advance loanspaydayprot.us | Nokia could teach Apple a thing or two about customer service – Beta News
Pingback: InTechno | In Limbo: Nokia Lumia 900
Peter Larmey

Hi,

Just came back from my local AT&T store, where I was about to buy a new Lumia 900…until the salespeople at the store told me “we are no longer honoring the $100 rebate because all of the phones in our store have been updated to the new software and no longer have the data issue.” When I explained to them that the statement Nokia put out said that it would apply to ALL phones bought before April 21, they literally said “regardless of what it says on the Internet we are no longer honoring that credit.” They said that I would have to take it up with Nokia and MAYBE they would honor it. I then said “But it’s a credit that goes directly on my AT&T bill!” they shook their heads and told me I was flat out wrong.

Couldn’t believe it. Needless to say, didn’t get the phone — would not give them the satisfaction — and walked out fuming, one less customer for Nokia.

Has anyone else had an experience like this? Or are the people at my AT&T store in Sterling, Va. just idiots?
Peter Larmey

Hi,

Just came back from my local AT&T store, where I was about to buy a new Lumia 900…until the salespeople at the store told me “we are no longer honoring the $100 rebate because all of the phones in our store have been updated to the new software and no longer have the data issue.” When I explained to them that the statement Nokia put out said that it would apply to ALL phones bought before April 21, they literally said “regardless of what it says on the Internet we are no longer honoring that credit.” They said that I would have to take it up with Nokia and MAYBE they would honor it. I then said “But it’s a credit that goes directly on my AT&T bill!” they shook their heads and told me I was flat out wrong.

Couldn’t believe it. Needless to say, didn’t get the phone — would not give them the satisfaction — and walked out fuming, one less customer for Nokia.

Has anyone else had an experience like this? Or are the people at my AT&T store in Sterling, Va. just idiots?
- Anonymous
  
  Most people at AT&T stores are just idiots. I’ve been trying to get a phone and they literally refuse to sell me one. I tried to get them to order the Cyan one for me and they told me that couldn’t do that for another 2-3 weeks and then tried to sell me an iPhone. I’m trying to find a way to get this phone so I’m thinking I’ll just order it for $50 on Amazon.
- Anonymous
  
  Most people at AT&T stores are just idiots. I’ve been trying to get a phone and they literally refuse to sell me one. I tried to get them to order the Cyan one for me and they told me that couldn’t do that for another 2-3 weeks and then tried to sell me an iPhone. I’m trying to find a way to get this phone so I’m thinking I’ll just order it for $50 on Amazon.
Pingback: Update your Nokia Lumia 900 now! | Mobile Phone Tech News
Ricardo Chavarria Valdivia

I just ran the update and it said there were 10 available. I think things will work out :)

I had a similar encounter with an att agent today when I purchased the phone and I came online to find out more about this $100 credit.
Ricardo Chavarria Valdivia

I just ran the update and it said there were 10 available. I think things will work out :)

I had a similar encounter with an att agent today when I purchased the phone and I came online to find out more about this $100 credit.
http://profiles.google.com/bcas400g Brad Abernathy

I just got an email from Amazon wireless saying that only f you purchased the phone after April 10th would you get the 100 dollar credit. That is not what was stated here. Can someone from Nokia respond?

Thanks!
- http://twitter.com/JeppeNokia Jeppe @ Nokia
  
  Hi Brad, Not to worry. If you’ve bought a Nokia Lumia 900 and you have an AT&T service plan, you’ll get the $100 credit from Nokia. This offer applies to all Nokia Lumia 900 purchases up until Midnight April 21st PST.
  - Michael S
    
    When will the credit be applied to my AT&T account? After the 21st?
  - Michael S
    
    When will the credit be applied to my AT&T account? After the 21st?
  - http://profiles.google.com/bcas400g Brad Abernathy
    
    That is what I thought, but that email was making me wonder! Thanks!!
Anonymous

I purchased my Lumia 900 on launch day from a Microsoft store, but I’m having hardware issues and need to exchange it. Do I need to make sure I do this before 4/21 in order to still be eligible for the $100 credit?
http://twitter.com/danli8 Dan Li

I went to 2 AT&T stores and was told I needed to get a 2 yr contract to get $100 back. Is this true? or can I buy at full price? I already have AT&T service.
http://www.facebook.com/profile.php?id=1216806053 Benjamin Siegel

Will / can a software update be delivered to enhance the poor camera performance?
http://www.facebook.com/profile.php?id=1216806053 Benjamin Siegel

Will / can a software update be delivered to enhance the poor camera performance?
- http://www.facebook.com/profile.php?id=100001798656577 David Lund
  
  In what way is it poor ?
- http://www.facebook.com/profile.php?id=100001798656577 David Lund
  
  In what way is it poor ?
- http://www.facebook.com/profile.php?id=100001798656577 David Lund
  
  In what way is it poor ?
http://www.facebook.com/profile.php?id=1216806053 Benjamin Siegel

Will / can a software update be delivered to enhance the poor camera performance?
http://profile.yahoo.com/U46ED2ALHZGDIY24SCXK7CJ66E Somnath

I purchased the cyan Lumia 900 a couple of days ago, but then I saw the white 800 on a friend and I really like it. I will have the in-store 14 days return/exchange from the store, by the time the white 900 comes out on 22nd. Will I be eligible for the $100 credit from AT&T if I exchange it to get the white one next week, given I bought the it originally before 21st and exchanged it later. Can someone from Nokia please clarify.
http://www.mobileprice.pk/Apple-iphone.html iphone

lumia is looking awesome man..!
http://twitter.com/tafs7 Thiago Silva

I bought my Lumia 900 as a pre-order via the AT&T Online store and received it on launch day. I have a 2yr contract with AT&T as I had to renew my contract with the new 4G data plan, having come from a 3G plan with a Samsung Focus.

I have since updated my phone with the new patch via the Zune software. However, I just logged on to my AT&T account to see my current bill, and it doesn’t reflect any $100 refund from Nokia.

Can someone explain to me the exact criteria for which one might get this refund applied to their bill, and which billing cycle this will take effect? (Nokia, please provide a complete response with all details required, so I can take it back to AT&T if needed)
Anonymous

The AT&T stores reps say that the $100 is no longer valid, because all the phones got replaced in the store.

Can someone from Nokia comment on this ? Is the $100 rebate applied to any purchase (with the s/w issue and the newer ones) from any AT&T store before 21st?

Clearly there is difference between what the media (+ this blog says) vs what the AT&T store reps say.
Anonymous

just talked to ATT agent: credit will be issued in next month bill ( May)
Magesh Babu Shanmugam

I ordered a nokia lumia 900 through Amazon on 19th of April 2012 but it will be delivered to me only on 24-April-2012. I’m assuming I’m still eligible for the $100 credit can someone from Nokia please confirm?
- joashshushi
  
  I’m also in the same boat, I bought it on 20th April from Amazon, still nothing from AT&T. Did you get it ?
http://www.facebook.com/DeblovesJesus Debbie Wilder Quintero

Hi, How do you get the 100.00 rebate from Nokia? Will AT&T automatically put it towards any customers that purchase the Nokia lumia 900? I just didn’t get any rebate information with the phone so I would like to know how to confirm that I will be receiving it. Thank you, Debbie
Anonymous

3.71 for share, 1 Bilion loss in Q4 2011, 1 Bilion loss in Q1 2012.
Good job guys. Good strategy with your Lumia….
Anonymous

When will an update arrive that allows Tango to work over 3g/4g networks? Being limited to wi-fi access just foesn’t work for me.
http://www.facebook.com/MARILYNCARTAGENA6 Marilyn Cartagena

I HAVE BOOST MOBILE, $50.00 MONTHLY EVERY THING UNLIMITED… IF I BUY THIS CELL CAN I KEEP MY SAME NUMBER? AND CAN I DO THE ATT $50.00 EVERY THING UNLIMITED PLAN AS WELL???
Anonymous

anyone else having trouble getting the zillow app to work properly on the lumina 900? Unsure if its the phone software or zillow . I already did the zune update
Anonymous

anyone else having trouble getting the zillow app to work properly on the lumina 900? Unsure if its the phone software or zillow . I already did the zune update
Pingback: louis vuitton replica luggage bags
http://www.facebook.com/people/Ganesh-Raj/100000795992420 Ganesh Raj

hi .. i want the old nokia N90 but with recent all new configuration plz can some help me on this who r working in NOKIA i had N90 earlier but someone just stole it ….:( i need a new one plz …. i beg i need thismobile its my fav .. Can anyone from nokia help… u can contact me through facbook
http://profile.yahoo.com/QPOR5SCG4V57VAUATLGVYNUEYA Alison

will the lumia 900 cause my bill to go up?? and does it have the same data plan as normal phones or do i have to upgrade it like i would with the i phone??
Pingback: best smartphone stores Nokia confirms Lumia 900 software issue; offering fix and $100 credit
Pingback: $100 Off | i-tol-u.com
http://profile.yahoo.com/IC7YOE5I4JTBYS2TUBZCKQ4UF4 Toot

Also purchased Lumia on 04/11. NO CREDIT APPLIED. Called both Nokia and AT&T, and am being kicked around. So much time wasted trying to get the amount promised credited to my AT&T account.
mickey40

Almost three months since the last NOKIA post here. Have NOKIA left the U.S.A.? Surely something interesting has happened since April 11, 2012. I feel like everyone has left the room.
JohnM66

speaking of three months – it’s been over three months since this announcement and I’m STILL WAITING for my credit – and I bought TWO Nokia Lumia 900′s – **KNOCK KNOCK** Nokia – anyone listening????
http://www.facebook.com/profile.php?id=1300107537 Martin Barclay

I am a current Lumia 900 / AT&T customer. I bought the Lumia 900 in April on a 2-year contract. I would like to know if Nokia USA will offer early adopter loyal Nokia WP7 customers like myself a price break to defray the cost that AT&T levies on customers who want to upgrade their device before their 2-year contract expires. My contract has a $250 penalty for upgrading devices before Nov 2013. When I bought the Lumia 900 there was no information put out by either Nokia or AT&T that it would end up not being upgradeable to WP8.

I obviously want to upgrade to the new Nokia WP8 device coming in September. Yeah, I get caveat emptor and that it’s an AT&T policy not Nokia USA, but I’m sure there must be several hundred thousand Lumia 900 users in the USA now that are in a similiar situation.
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
http://www.facebook.com/albinantony01 Albin Antony

Anybody receive this credit yet?? I got the phone before April 21 but have yet to see the credit applied to my AT&T bill
Dirk

Has anyone actually received their rebate from AT&T yet? I certainly haven’t…
http://www.facebook.com/kgaind Kunal Gaind

Did anybody got this 100$ credit. I have not received any after 9 months.

Putting people first

Comments

By Chris Weber & Jo Harlow

Article info

Tags

Putting people first

Related articles

Nokia's CES Highlights

Nokia booth boasts biggest fans

Nokia’s smartphones of 2012

Comments

By Chris Weber & Jo Harlow

Share article

Article info

Tags