Nokia and accessibility: making phones for everyone

Published by Ian Delaney on October 5, 2012

children sign language

Accessibility is extremely important to Nokia – we’re a business with ‘connecting people’ at the core of our company culture. Not just people in a particular geography, the young and healthy, or those who are financially well-off, but everyone. We talked to Nokia’s accessibility director, Petteri Alinikula, to find out more.

It’s a good time to catch up. This week we’re holding the ‘Nokia Accessibility Update’, twelve months on from its initial meeting at Nokia World 2011. Petteri explains that the point of the summit is to talk to larger customers and organisations that represent disabled people about what Nokia is doing to make its phones accessible. It’s also a listening opportunity so we can better decide priorities for future development.

Three important announcements were made at the update:

First, there’s very good news for partially-sighted people when it comes to our forthcoming Lumia smartphones. The Windows Phone 8 operating system on the Nokia Lumia 920 and Lumia 820 expands on the options available for users who struggle with a regular phone. There are four text sizes available and a screen magnifier. There’s also a high contrast display mode that makes reading text easier. Voice commands and screen reading options are also available, of course, as they are with current versions of the software (though there is not yet a full-blown screen reader).

Nokia Lumia 920 and Lumia 820

Our first Windows Phone 8 smartphones.

Be a part of it.

That said, the second announcement is that the Nokia Screen Reader app has been improved with a new version and is now being made available for all newer Symbian phones and 19 more languages. This app, as the name suggests, reads aloud whatever appears on your phone’s screen, and was previously only available for a subset of devices.

Nokia-Wireless-Loopset-LPS-6-BlueThird, and perhaps the most exciting at this point, is the release of a new Nokia Wireless Loopset (LPS-6). If you’re not familiar with these devices, they’re designed to make using a phone easier by coupling audio directly to a T-coil equipped cochlear implant or hearing aid.

It uses Bluetooth to receive audio from the phone and transmits it to the hearing aid, allowing hands-free operation. The audio fidelity on this new product has been considerably improved, to the extent that we now recommend it for listening to music as well as phone calls.

Since the LPS-6 Loopset is Bluetooth compliant, it will work with any Bluetooth compliant phone, including devices from competitors. Additionally, it allows for Near Field Communication (NFC) pairing, so you can just tap your (NFC-enabled) phone and the LPS-6 together to connect them.

It now also offers USB charging and audio, a better volume and frequency range, and a significantly longer talk time between charges than its predecessors.

If you’re having difficulty imagining how it works, here’s a video we produced about the forerunner to the latest product:

Ongoing mission

Continually improving accessibility features isn’t just something for those who are physically challenged in very severe ways, though.

Using your phone is sometimes tricky for all of us – when it’s raining and you’re carrying two bags of shopping; if you’re driving; or maybe it’s just too early in the morning.

So another reason accessibility is important is that, in Petteri’s words, “we all have disabled moments sometimes”. Good accessibility features improve the usability of phones for everyone. It’s about good practise, not special cases.

Petteri notes that while there’s still plenty of work to be done, the outlook is positive and efforts are accelerating. “Our ambition is to provide the best portfolio of phones for accessibility across the range.”

image credit: daveynin

Comments

  • small_mountain

    Speaking of accessibility, how about making your new phones accessible from Verizon in the US?

    • Lovrena

      Well, I think it’s a two-edged sword. Verizon has CDMA network and Nokia is more into GSM business since those phones can be sold globally. Verizon and Sprint are not that much interested in selling Nokia phones due to its marginal market share. On the other hand Chine Mobile shows high level of commitment, therefore Nokia has jumped into the TD-SCDMA (local 3G) bandwagon. Nokia would offer you CDMA phones gladly, just ask your provider to show some interest. ;)

  • no_soul

    Interesting title there “Nokia and Accessibility: making phones for everyone” in the US you mean everyone on ATT right? Hopefully you do realize that’s not EVERYONE by a long shot.

  • Lovrena

    I really appreciate those efforts, but I still have concerns. My grandma (such as many old people) likes clamshell phones, because of easy call management: open to answer the call and close it to finish. Furthermore this form factor prevents any accidental calls inside a bag or pocket.

    For visually impaired and older people the touchy gadgets are far from ideal. They need simple phones with big letters and easily accessible loudspeaker option. Just tell me, where are those phones?

    The latest clamshell phone is the Nokia 6350, announced in 2009, and it is US only. In Europe we got the Nokia 3710 fold roughly 3,5 years ago. You can’t say there’s no need for it, since you don’t even offer such!

    • Lovrena

      So if Nokia is really committed to accessibility, and the aim is to make phones for everyone just think about old people as well. There’s no need for gigapixel cameras and hundred-core CPUs. You only need to put a giant, whatever resolution display into a clamshell phone, a keypad with giant numbers, and include a separate loudspeaker key. That’s it.

  • Micha66

    For everyone? Have you ever used a Windows Phone with Ubuntu?! A big Fail, Nokia. Even Symbian worked.

  • Guest

    I want a decent keypad on these phones touch? honestly large numeric even?…. Ughhhhhhhhh!

  • Guest

    how about ABC DEF standard layout make it large with T9 for start on these touch things sends me crazyyyyyyyyyyyyyyyyyyy

  • Mike Smith

    How about the normal keypad ABC DEF not qwerty big enough for the thumbs , i wont buy a smart phone till i can use the damn keypad without going ht324wlietrj23e 234r23. LOL!!!!!!!!!

  • http://twitter.com/pasha811 Pasha

    I am happy you are looking in that direction. I hate when smartphones have 1 system font size and do not allow changes. Accessibility for me is comfort when I use my smartphone. The message font in Lumia 800 e 900 was fixed and very small. Change that and I can start thinking switching from Symbian.

  • http://twitter.com/Hdrules Hdrules

    not a good thing to make children addicted to smartphones ;-)

  • Guest

    I have said this before and will say it again:
    Launch a device within a week of announcement instead of making us salivate for new products and do work on pricing strategy.

  • http://www.facebook.com/people/Mattias-Henriksson/581401499 Mattias Henriksson

    This is nice, but why does most of the Lumias only have so tiny text? User changeable font size isn’t rocket science.

  • http://twitter.com/ted_drake ted_drake

    Will the Win8 Nokia phones support only Narrator? Or will the user be able to install NVDA or JAWS? Will the Nokia Screen Reader work on a Win8 phone?

  • t.hromadka83

    Dear, Nokia. I’m a blind Symbian power user and I’m really happy that Code Factory has updated Nokia Screenreader for you and that it now supports almost any Symbian device. But I and not only me think that there’s still a problem in accessibility in the way that NOT EVERYBODY wants or even can use a touchscreen phone, even with NSR or such things. I’d really really love to see at least one more standard alphanumeric keypad phone, a successor of such devices like the E52, C5, 5630 XpressMusic etc etc. These are great devices, but it’s more than two years that Nokia has made such kind of phone. So I please you in the name of thousands of the blind or other users who don’t want or can’t use a touchscreen phone!!!!! Symbian is still the best for accessibility, so please support it when you say that you care about accessibility and the users with disabilities. Symbian4Ever