GLOBAL – Over the past month we’ve witnessed the usual array of firmware and software updates across Nokia devices and services, including a recent firmware freshen-up for N96, a new version of N-Gage and the beta release of Communication Center 2.0 yesterday.
ESPOO, FInland – It was only a little over a week ago that we wrote about the N95-3 firmware update coming in June and guess what, June comes early in Finland! Yep, the update is now available to download.
USA – Following our posts last week on Service in the USA, we’ve had an excellent response. We know we don’t have all the answers, and appreciate the fact that those commenting have the patience to give us the time to get them. It’s important at this point to say we’re going to continue this conversation until we do get them. Right now though, I just want to put a line in and outline the key questions still outstanding. Amy Gahran, who’s driven this conversation from the users’ perspective has done an excellent job of rounding up the key issues in her latest post on Contentious.com, which i’ve now summarised.
USA – The original source of Amy Gahran’s problems stem from Nokia Software Update. The software responsible for ensuring the latest version of firmware is available on your device. In Amy’s case, updating the firmware on her new N95 turned the device into a brick, and resulted in her experiencing Nokia’s US customer service.
USA – When Amy Gahran called about getting her bricked N95 fixed she was told it could be 30 days before she’d see her phone again. What’s more, she’d have to ship it herself. We’ve taken these issues to Nokia USA and they’ve come back with some good, and useful info.
LONDON, England – That headline is taken from the last line of Amy Gahran’s latest Nokia related post on Contentious.com. And it’s a very reasonable question. From Nokia Conversations’ side at least, we’re planning to follow this through to the end.
It’s not fun if a device you cherish stops working after a software update. Unfortunately, this is exactly what happened to Amy Gahran.
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