Nokia at SXSW 09 – Nokia Doctor on call

Austin, US – One of the things Nokia did at South by Southwest Interactive (SXSW 09) last week was bring Dustin Randall, from Nokia Care, to play doctor and help folk repair or troubleshoot anything that might be going on with their Nokia phone. Dustin has been helping Molly Schonthal (from the Nokia Social Media Communications team) manage and maintain all the devices she’s been sharing with key people, such as bloggers, videographers, and designers.

Dustin hammed it up with a full white coat and all. But we also managed to get a peek into his box of magical tricks. If you always wondered what were the implements of wizardry that the Nokia Care folks used in flashing phones and such, check out this video (after the break).

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Service in the USA – Update

USA – During the first week of Conversations’ public debut, an issue was highlighted which hit perfectly with one of the reasons the site exists in the first place. Having had a terrible experience with Nokia customer service in the USA, Amy Gahran wrote a post on her blog about it. And then she told us about it on here. And boy, are we glad she did.

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Service in the USA – repairs

USA – When Amy Gahran called about getting her bricked N95 fixed she was told it could be 30 days before she’d see her phone again. What’s more, she’d have to ship it herself. We’ve taken these issues to Nokia USA and they’ve come back with some good, and useful info.

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“Where do we go from here?”

LONDON, England – That headline is taken from the last line of Amy Gahran’s latest Nokia related post on Contentious.com. And it’s a very reasonable question. From Nokia Conversations’ side at least, we’re planning to follow this through to the end.