ESPOO, Finland – We were looking back at the activity across our streams. Comments, views, hits, and stuff all pretty much point to the same top stories that generated the most debate and comments (listed below). I want to point out that we are rapidly approaching that tipping point where the great comments are starting to overwhelm us. That’s the bad side of abundance and we are working hard to keep this whole endeavor interactive in the coming year (with the occasional moments of bankruptcy permitted when things get really hairy).

I also want to use this moment to thank all of you for making this site what it truly is meant to be, a place for us to all talk about stories from around the Nokia neighborhood. Without all of you, we would be just a bunch of hot air.

Now to the top debates of the year!

Comments (0)

Video: Mikko Kuusisto and phone updates over the air

ESPOO, Finland – I found out that the N96, the N79, and the Nokia 5800 XpressMusic all have something interesting that I have been expecting for a long time: phone software updates over the air.

What does that mean?

Comments (5)

Great news from Nokia Care USA (+BONUS)

USA – As you all know, we’ve been having a conversation about the state of service by Nokia in the USA. The thread started with a passionate but disappointed N95 (ex-)owner. We’ve been digging deeper, trying to get some answers, but more importantly, trying to explore how the situation can be improved.

Comments (4)

Where do we go from here 2

USA – Following our posts last week on Service in the USA, we’ve had an excellent response. We know we don’t have all the answers, and appreciate the fact that those commenting have the patience to give us the time to get them. It’s important at this point to say we’re going to continue this conversation until we do get them. Right now though, I just want to put a line in and outline the key questions still outstanding. Amy Gahran, who’s driven this conversation from the users’ perspective has done an excellent job of rounding up the key issues in her latest post on Contentious.com, which i’ve now summarised.

Comments (3)

Service in the USA – Nokia Software Update

USA – The original source of Amy Gahran’s problems stem from Nokia Software Update. The software responsible for ensuring the latest version of firmware is available on your device. In Amy’s case, updating the firmware on her new N95 turned the device into a brick, and resulted in her experiencing Nokia’s US customer service.

Comments (14)

Service in the USA – Update

USA – During the first week of Conversations’ public debut, an issue was highlighted which hit perfectly with one of the reasons the site exists in the first place. Having had a terrible experience with Nokia customer service in the USA, Amy Gahran wrote a post on her blog about it. And then she told us about it on here. And boy, are we glad she did.

Comments (9)

Is Comes with Music a losing proposition for Nokia?

Yeah, that title sure has a grab. And controversy sells. So when there is an inkling of an alternate story that has more bite, journalists seem to usually go for the bite. But the alternate story can be just plain wrong, no matter how logical or compelling that story is.